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No sound. Desk top. All head phones. I would like him or her…

Customer Question
Desk top Technician's Assistant:...

Desk top

Technician's Assistant: Is this happening with internal or external speakers?

All head phones

Technician's Assistant: Did you try updating the sound driver on your laptop?

Yes

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

I would like him or her to call me if possible because it's a story.i had an appointemt this morning now I have more problems.

Submitted: 7 months ago.Category: Computer Hardware
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Answered in 1 hour by:
12/13/2017
Computer technician: Tech Ben, Information Systems Manager replied 7 months ago
Tech Ben
Tech Ben, Information Systems Manager
Category: Computer Hardware
Satisfied Customers: 262
Experience: 15+ years of experience as an Information Systems Manager; responsible for overseeing computer and network systems, installation and maintenance, troubleshooting hardware and software issues, etc.
Verified

Thanks for choosing Just Answer.

I'm Kumar and I'll assist you today.

Can we please have a remote session so that I can check the issue on your system?

Thanks,

Kumar

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Russell H.
Russell H., Computer Repairer
Category: Computer Hardware
Satisfied Customers: 265
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Experience: Working to keep PC-type computers working since 1988.

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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