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IT IS AN ANDROID TABLET. I LOCKED IN A PIN NUMBER, FORGOT…

Customer Question
IT IS AN ANDROID...

IT IS AN ANDROID TABLET. I LOCKED IN A PIN NUMBER , FORGOT IT. TRIED MANY TIMES. EACH TIME I HAD TO,WAITE TO TRY AGAIN. NOW, I HAVE IT THSTVITVSAYS...WAITE UP TO 60 MINUTES. I HAVE TWO TABLETS. MY ONE TABLET IS LOCKED TIGHT. COULD YOU PLEASE! HELP ME. MY HOME NO. IS(###) ###-####OR MY CELL PHONE IS(###) ###-#### THANK YOU!

Technician's Assistant: When did you last change the password ***** passcode to your device?

ABOUT 2 WEEKS AGO.

Technician's Assistant: Is there a Gmail address linked to your device?

YES!

Technician's Assistant: Anything else you want the Android Expert to know before I connect you?

NO! AT AT THIS MOMENT, I HAVE NOTHING ELSE THAT'S WRONG. THANK YOU!

Submitted: 2 months ago.Category: Computer Hardware
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Answered in 4 hours by:
12/13/2017
Computer technician: Pete, Computer Expert replied 2 months ago
Pete
Pete, Computer Expert
Category: Computer Hardware
Satisfied Customers: 19,157
Experience: CISCO certified computer and networking expert.
Verified

Hello,
I am Pete, and I'll be happy to assist with your question today.

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Customer reply replied 2 months ago
HELLO! PETE I had put a pin code on my one tablet and I cannot get to open the screen. IT is locked tight. How do I break the code to get back into my tablet. I am not very smart on this stuff. But, I will do,jy best of what you would ask for me to do. I appreciate you helping me, dear. Thank Y ou
Customer reply replied 2 months ago
IT IS NOT THE TABLET THAT I AM ON. I HAVE TWO TABLETS. IT'S MY OTHER ONE. SORRY!
Computer technician: Pete, Computer Expert replied 2 months ago

It isn't possible to break the code, as that would make it a very insecure security method.

Your only option is to reset the tablet.

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Computer technician: Pete, Computer Expert replied 2 months ago

I won't be able to do this remotely for you, however I can give you the instructions to do it yourself.

What is the make and model number of the Android tablet that you are having problems with?

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Computer technician: Pete, Computer Expert replied 2 months ago

Are you still there?

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Computer technician: Pete, Computer Expert replied 2 months ago

Try pressing and holding the Volume Up, Home Button, and Power buttons and let me know if you can access the recovery mode using that method?

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Customer reply replied 2 months ago
SAMSUNG MODEL:SM-T550 S/N: R52G60X9N8K 16GB
Computer technician: Pete, Computer Expert replied 2 months ago

Ok, please try the method I described and let me know if you can access recovery mode?

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Customer reply replied 2 months ago
THE CODE PIN KEEPS COMING UP, NEEDING TO BE PUT IN. I DON'T REMEMBER IT. THE NUMBERS I HAD CHOSEN IS NOT OPENING IT, SO IT'S THE WRONG ONES. THEN, I HAVE TO WAIT 60 MINS. NOW TO TRY AGAIN! IS THERE ANY WAY YOU CAN LOOK OF WHAT I PUT IN. MAYBE I COULD DO IT THAT WAY. I DON'T KNOW. SORRY! EXTREMELY UPSET OVER MY DUMB MOVES. NO MORE CODES FOR ME. MY MEMORY IS VERY BAD. I FORGOT TO WRITE IT DOWN. MY STUPIDITY. THANK YOU! I NEED TO JUST STEP AWAY FROM THIS FOR A LITTLE. I AM NOT UNDERSTANDING ALL OF THIS. IT'S LITERALLY MAKING ME SICK. EVER SINCE I LOST MY SON OF CANCER. I CANNOT DO,THINGS RIGHT LIKE I USE TOO. AND MY MEMORY REALLY TOOK A NOSE DIVE. I AM SO SORRY! I AM STUPID WOMAN. PLEASE! FORGIVE ME , PETE. SORRY! ��������
Computer technician: Pete, Computer Expert replied 2 months ago

Press and hold the Volume Up, Home Button, and Power buttons until the recovery menu appears.

Try holding the 3 buttons and let me know if that lets you into the recovery menu?

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