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I have a virus or someone has hacked my email address and…

Customer Question
I have a virus...

I have a virus or someone has hacked my email address and sending out scam to my phone book.

Technician's Assistant: Who is your email provider (Gmail, Yahoo, Outlook, etc.)?

Yahoo

Technician's Assistant: How do you usually access Yahoo? On a phone or tablet, or through a web browser?

Phone and web browser

Technician's Assistant: What troubleshooting have you tried?

None so far, just trying to get help to began

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

First time for me

Submitted: 7 months ago.Category: Computer Hardware
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Answered in 1 minute by:
12/11/2017
Computer technician: Mr.Med, computer hardware replied 7 months ago
Mr.Med
Mr.Med, computer hardware
Category: Computer Hardware
Satisfied Customers: 2,206
Experience: if you have any problem with computer hardware, please contact me
Verified

Hi, I'mCustomer Welcome to JustAnswer. I'm reviewing your question now, and will post back with your reply ASAP.

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Computer technician: Mr.Med, computer hardware replied 7 months ago

I'm sorry about the issue, What Windows OS are you running 7,8 or 10 ? Do you have access to your Email account please?

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Computer technician: Mr.Med, computer hardware replied 7 months ago

I tried to accept your request for a secure remote connection and it said payment failed. This sometimes happens if credit card company blocks the transaction and a quick call to them will usually lift the block.

For further information you can call our customer service department : 1(###) ###-####/p>

Thank you

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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