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I have a WD My Passport Ultra external hard drive that isn't…

Customer Question
I have a WD...

I have a WD My Passport Ultra external hard drive that isn't appearing anywhere on my Lenovo E570 laptop. I've looked through disk management, device manager...nothing. The external is lighting up and running but my computer isn't recognizing it as existing.

Technician's Assistant: Does the hard drive icon appear on your desktop?

Nope

Technician's Assistant: Have you tried accessing the drive on a different computer?

Yep. Works just fine

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

No that's just about it. Everything else seems to be working fine.

Submitted: 7 months ago.Category: Computer Hardware
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Answered in 4 hours by:
12/10/2017
Computer technician: Pete, Computer Expert replied 7 months ago
Pete
Pete, Computer Expert
Category: Computer Hardware
Satisfied Customers: 20,328
Experience: CISCO certified computer and networking expert.
Verified

Hello,
I am Pete, and I'll be happy to assist with your question today.

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Computer technician: Pete, Computer Expert replied 7 months ago

Which USB port have you connected the WD drive to on your Lenovo laptop?
Have you tried one of the other USB ports?

Does the WD drive appear in Disk Management?

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Customer reply replied 7 months ago
I've tried both ports and no it doesn't.
Computer technician: Pete, Computer Expert replied 7 months ago

Did the WD drive connect ok to this laptop previously?

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Computer technician: Pete, Computer Expert replied 7 months ago

Please reply and let me know if the WD could connect ok to this laptop previously?

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