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New HP. Cant get it to recognize WD drvie. It worked.

Customer Question
New HP. Cant get...

New HP. Cant get it to recognize WD drvie

Technician's Assistant: Does the hard drive icon appear on your desktop?

No

Technician's Assistant: Have you tried accessing the drive on a different computer?

Yes, it worked

Technician's Assistant: Happy to help. Want a weekly JustAnswer email to help with other issues? If so, what's your email address? And if you'd still like to talk to the Computer Expert, I'll connect you shortly.

Customer:***@******.***

Submitted: 7 months ago.Category: Computer Hardware
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Answered in 5 minutes by:
12/9/2017
Computer technician: Bryan, Computer Support Specialist replied 7 months ago
Bryan
Bryan, Computer Support Specialist
Category: Computer Hardware
Satisfied Customers: 13,092
Experience: 8+ years of professional support for tech-related issues, including computers, email and software.
Verified

Hello, and thank you for your question. My name is ***** ***** I will do my best to assist you today.

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Computer technician: Bryan, Computer Support Specialist replied 7 months ago

Is it a My Book or a My Passport drive? Are you running Windows 10 on the new computer?

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Customer reply replied 7 months ago
My passport ultra and windows 10
Computer technician: Bryan, Computer Support Specialist replied 7 months ago

OK, can I connect to your screen to check the drive now?

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