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Can't get the keyboard or usb mouse to be recognized and am…

Customer Question
Can't get the Ian...

Can't get the Ian keyboard or usb mouse to be recognized and am stuck at the bios star menu . It's a A70U3P

Technician's Assistant: When did you last charge your Star?

It was just plugged in today after a lengthy while 6 months or so

Technician's Assistant: Have you tried a force reboot (pressing and holding the Power button)?

Am trying it now

Technician's Assistant: Anything else you want the Phone Expert to know before I connect you?

I also tried a wireless keyboard and mouse if that's relevant

Submitted: 7 months ago.Category: Computer Hardware
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Answered in 2 days by:
12/11/2017
Computer technician: syseng, Computer Hardware Engineer replied 7 months ago
syseng
syseng, Computer Hardware Engineer
Category: Computer Hardware
Satisfied Customers: 7,839
Experience: Microsoft Certified Professional with 18 years experience in system design and troubleshooting
Verified

Hello,

My name is David.

Do you still need assistance?

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Computer technician: syseng, Computer Hardware Engineer replied 7 months ago

Hello,

Do you still need assistance?

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