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Are you the company that deals in on line computer problems?

Customer Question
Are you the company...

Are you the company that deals in on line computer problems? My data was recently lost and I believe I had a backup with an ATI company. Please let me know if you are this company.

Technician's Assistant: What's the brand, model, and Operating System (OS) of your computer?

Sorry, meant to include my name, Theodore Niforos,

Technician's Assistant: What have you tried so far with your computer?

Computer is HP Pavilion P-6 2100, OS Windows 10

Technician's Assistant: What have you tried so far with your Pavilion? Have you installed any updates recently?

Windows 10 was reinstalled and updated following a System Recovery process with HP techs which went bad resulting in loss of all data

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

Do you have a contractual arrangement with me?

Submitted: 7 months ago.Category: Computer Hardware
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Answered in 6 hours by:
12/9/2017
Computer technician: Russell H., Computer Repairer replied 7 months ago
Russell H.
Russell H., Computer Repairer
Category: Computer Hardware
Satisfied Customers: 12,779
Experience: Working to keep PC-type computers working since 1988.
Verified

Hi, thank you for contacting JustAnswer.com. My name is***** will do my best to provide the right answer to your question.

This is JustAnswer, not an ATI company. If you had a backup with anything to do with 'ATI', I would guess it was Acronis True Image, which has a page here with information about its most recent version of its backup software:

https://www.acronis.com/en-us/personal/computer-backup/

and other information is on this page:

https://kb.acronis.com/tag/ati-backup

How may I help you further? If you made an ATI (Acronis) backup, the 'image' of your disk and its data might be stored by Acronis.com on their servers, and would be retrievable in that case, if this is the case, by logging into your account with Acronis ... and retrieving that image / those files / that backup.

If this answers your question, please rate my answer. A five-star rating would be appreciated, in that case.

And, if you need more info, or have any comments, use Reply To Expert to respond.

Thanks.

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Experience: Working to keep PC-type computers working since 1988.

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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