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I removed the power source all the drivers except two and…

Customer Question
I removed the power source...
I removed the power source all the drivers except two and turned the power button on and therefore it won't boot. I also removed the motherboard and got some info.
Submitted: 7 months ago.Category: Computer Hardware
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Customer reply replied 7 months ago
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Secure Remote Assistance.
Customer reply replied 7 months ago
Let me know if you need more information, or send me the service offer(s) so we can proceed.
Answered in 39 minutes by:
12/8/2017
Computer technician: Kris Rodgers, IT Manager replied 7 months ago
Kris Rodgers
Kris Rodgers, IT Manager
Category: Computer Hardware
Satisfied Customers: 4,548
Experience: IT Manager
Verified

Hi
Sorry for the delay, we are busy and I've just got to your question.
How long has this been happening?
Thanks
Kris

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Customer reply replied 7 months ago
Since I removed one of the pins to try to get it working properly
Computer technician: Kris Rodgers, IT Manager replied 7 months ago

Hi

Can you tell me what type of device this is ?

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Customer reply replied 7 months ago
I have a 5 disc DVD burner that is not booting, I took the time and removed the motherboard and have some info that will be useful
Customer reply replied 7 months ago
All I need is to know how to set the pins properly.
Computer technician: Kris Rodgers, IT Manager replied 7 months ago

Is it DX 5?

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Customer reply replied 7 months ago
I am not certain but it was manufactured in 2009
Customer reply replied 7 months ago
I was only given the machine and nothing else.
Computer technician: Kris Rodgers, IT Manager replied 7 months ago

Can you give me the full make and model?

Thanks

Kris

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Customer reply replied 7 months ago
Model DDU1678A Sony Optiarc
Computer technician: Kris Rodgers, IT Manager replied 7 months ago

Going to opt out so another expert can have a go here

Thanks

Kris

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Customer reply replied 7 months ago
Where do I find the response from the last tech that had given the solution?
Customer reply replied 7 months ago
Season Greetings!! I hope that you and yours will be enjoying your holidays. If capable could I receive a refund. I would definitely would like to become a member but unfortunately, I am not capable of doing so. I look forward to becoming a honorary member.
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