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Since my last update, my mouse sticks about every two

Customer Question
Since my last update...

Since my last update, my mouse sticks about every two seconds. Also my games are running super slow

Technician's Assistant: What's the brand, model, and Operating System (OS) of your computer?

It is a lenovo. I am looking for the stats

Technician's Assistant: What have you tried so far with your computer?

I didn't do anything

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

Well I can look for the exact type of computer I bought it a year and a half ago, I think it had a windows 8.1 and soon was updated.

Submitted: 7 months ago.Category: Computer Hardware
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Answered in 9 hours by:
12/8/2017
Computer technician: Richard, Computer Specialist replied 7 months ago
Richard
Richard, Computer Specialist
Category: Computer Hardware
Satisfied Customers: 47,232
Experience: Repairing computers for over 15 years
Verified

Thank you for your question. My name is ***** ***** I look forward to assisting you.

Click start, type in CMD and right click on command prompt and select run as administrator

A black window will open.

Type in it

sfc /scannow

press enter and when it has completed, type in

chkdsk /r

Press enter.

It will give a message "the type of the file system is NTFS cannot lock current drive.

chkdsk cannot run because the volume is in use by another process. Would you like to schedule this volume to be checked the next time the system restarts y/n" Say Y, press enter and restart the computer.

Please note, while this normally only takes 10 minutes to run, it can take at times number of hours if windows encounters many issues. If this is occurring it is critical to let this complete as it means you have corruption on the hard drive that it needs to fix. Even if it looks like the scan is not progressing, it is, please just let it run to completion. Windows will then start when it has.

Then tell me how it performs please

Let me know how you go

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Computer technician: Richard, Computer Specialist replied 7 months ago

Thank you

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