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Thank you for your question. My name is ***** ***** I look forward to assisting you.
Are you using a windows computer? And which version?
Please let me know
When you connect it, which drive letter is it showing as? eg: D drive? G Drive?
What we will do is run a repair on the drive.
To do this, click start, type in cmd ad right click command prompt and select run as administrator
In the black window that opens, type in
chkdsk :e /r
Let this complete and when it has, tell me if you can then access it correctly please