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Richard, Computer Specialist
Category: Computer Hardware
Satisfied Customers: 50235
Experience:  Repairing computers for over 15 years
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My cruizer glide 128 sandisk flash drive doesn’t open

Customer Question

My cruizer glide 128 sandisk flash drive doesn’t open anymore. After showing messages to format it (when data was already on it), now I get “USB device not recognized”. There is a lot of data on it that I cannot lose, over 100 gb. I would like to find out if there is a way to restore all or some of the data or is it a lot cause? Fyi, i tried this flash on two different laptops, i’ve restarted them multiple times.
Submitted: 11 months ago.
Category: Computer Hardware
Expert:  Richard replied 11 months ago.

Thank you for your question. My name is ***** ***** I look forward to assisting you.

Are you using a windows computer? And which version?

Please let me know

Customer: replied 11 months ago.
Hello. I am using windows 10 pro for sure and have access to vista professional i think
Expert:  Richard replied 11 months ago.

Thank you

When you connect it, which drive letter is it showing as? eg: D drive? G Drive?

Customer: replied 11 months ago.
Customer: replied 11 months ago.
E drive
Expert:  Richard replied 11 months ago.

Thank you

What we will do is run a repair on the drive.

To do this, click start, type in cmd ad right click command prompt and select run as administrator

In the black window that opens, type in

chkdsk :e /r

Press enter

Let this complete and when it has, tell me if you can then access it correctly please

Thank you

Customer: replied 11 months ago.
Richard sorry for the delayed response. I tried the promt chkdsk :e /r and enter. I get a message that the drive the path or the file name is ***** *****
Customer: replied 11 months ago.
Generally when i insert flash drive my laptop asks to insert a disk into usb drive E
Customer: replied 11 months ago.
Or to format it. Depending on the day. I am hesitant to format it though