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The my passport WIFI light doesn't light. I cannot get

Customer Question
The my passport WIFI...

The my passport WIFI light doesn't light. I cannot get Windows 10 to find mypassport wireless.

Technician's Assistant: Are you able to connect using an ethernet cable?

Nope Ihave it in the USB but it wiull not read.

Technician's Assistant: Which lights are colored and/or blinking on your router?

The power light is blue

Technician's Assistant: Anything else you want the Network Expert to know before I connect you?

The WIFI light doesn't light.

Submitted: 7 months ago.Category: Computer Hardware
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Answered in 4 hours by:
12/6/2017
Computer technician: Pete, Computer Expert replied 7 months ago
Pete
Pete, Computer Expert
Category: Computer Hardware
Satisfied Customers: 20,339
Experience: CISCO certified computer and networking expert.
Verified

Hello,
I am Pete, and I'll be happy to assist with your question today.

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Computer technician: Pete, Computer Expert replied 7 months ago

Can you test your Passport on another computer and check if it can be detected ok there?

If it won't work on any computer, try using a different USB cord and let me know if that works?

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