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Trying to join my Logitech keyboard to my new iPad Pro. It…

Customer Question
Trying to join my...

Trying to join my Logitech keyboard to my new iPad Pro. It does find the device. HELP

Technician's Assistant: What's the brand, model, and Operating System (OS) of your computer?

Apple ios11.2

Technician's Assistant: What have you tried so far with your computer?

Just open blue tooth keeps wiring trying to find devices

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

I don't think so

Submitted: 8 months ago.Category: Computer Hardware
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Answered in 3 hours by:
12/5/2017
Computer technician: syseng, Computer Hardware Engineer replied 8 months ago
syseng
syseng, Computer Hardware Engineer
Category: Computer Hardware
Satisfied Customers: 7,937
Experience: Microsoft Certified Professional with 18 years experience in system design and troubleshooting
Verified

Hello,

My name is David.

The most common reason why devices fail to pair is that the peripheral device (in this case the keyboard) battery power is low. So before troubleshooting anything else, please install fresh batteries into the keyboard and try again to pair the devices. Please let me know the result.

Thanks,

David.

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Computer technician: syseng, Computer Hardware Engineer replied 8 months ago

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