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I was informed by email that my number transfer had taken…

Customer Question
I was informed by...

I was informed by email that my number transfer had taken place but it hasn't. Now I have no magicjack phone service at all

Technician's Assistant: Who is your email provider (Gmail, Yahoo, Outlook, etc.)?

Yahoo

Technician's Assistant: How do you usually access Yahoo? On a phone or tablet, or through a web browser?

Web browser

Technician's Assistant: What troubleshooting have you tried?

Plugging in magic jack and waiting the specified time and plugging back in again.

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

No. My phone still has the old number(###) ###-####

Submitted: 4 months ago.Category: Computer Hardware
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Answered in 18 hours by:
12/5/2017
Computer technician: Kris Rodgers, IT Manager replied 4 months ago
Kris Rodgers
Kris Rodgers, IT Manager
Category: Computer Hardware
Satisfied Customers: 4,547
Experience: IT Manager
Verified

Hi
Sorry for the delay, we are busy and I've just got to your question.
How long has this been happening?
Thanks
Kris

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Russell H.
Russell H.
Russell H., Computer Repairer
Category: Computer Hardware
Satisfied Customers: 247
247 Satisfied Customers
Experience: Working to keep PC-type computers working since 1988.

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