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Problem connecting HANNSPREE HF199H with Dell XPS 8920.

Customer Question
Problem connecting HANNSPREE HF199H...

Problem connecting HANNSPREE HF199H with Dell XPS 8920.

Technician's Assistant: What Operating System (OS) are you running on your XPS?

Windows 10 screen works when attached to laptop

Technician's Assistant: What have you tried so far with your XPS? Have you installed any updates recently?

Just out of the box

Submitted: 8 months ago.Category: Computer Hardware
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Answered in 5 hours by:
12/1/2017
Computer technician: Pete, Computer Expert replied 8 months ago
Pete
Pete, Computer Expert
Category: Computer Hardware
Satisfied Customers: 20,600
Experience: CISCO certified computer and networking expert.
Verified

Hello,
I am Pete, and I'll be happy to assist with your question today.

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Computer technician: Pete, Computer Expert replied 8 months ago

Does the computer work ok with any other monitors?

If it doesn't then the problem is with the computer.

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