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My model 31886500 remote disk is not recognized by my mac…

Customer Question
My model 31886500 remote...

My model 31886500 remote disk is not recognized by my mac pro..I inadvertently disconnected it

Technician's Assistant: Does the hard drive icon appear on your desktop?

No

Technician's Assistant: Have you tried accessing the drive on a different computer?

No don't have another

Submitted: 8 months ago.Category: Computer Hardware
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Answered in 21 minutes by:
12/1/2017
Computer technician: Damian Costa,
 replied 8 months ago
Damian Costa
Category: Computer Hardware
Satisfied Customers: 233
Experience: Owner at Total Service Computers
Verified

Hi...My name is ***** ***** a veteran technician expert with over 20yrs of experience...I have more questions first before we begin

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Computer technician: Damian Costa,
 replied 8 months ago

When was the last time the External drive successfully worked?

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Customer reply replied 8 months ago
Yesterday in the Am
Computer technician: Damian Costa,
 replied 8 months ago

Do you ONLY use this external on 1 computer OR have you plugged it into another computer recently?

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