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I want some answers about the magic please. Magic plus.

Customer Question
Hello my name is*****...

Hello my name is***** want some answers about the magic jack please

Technician's Assistant: What magicJack model do you have?

Magic jack plus

Technician's Assistant: How long has this been going on with your magicJack phone? What have you tried so far?

Since last October Icannot make call or receive call

Technician's Assistant: Anything else you want the Phone Expert to know before I connect you?

Not really.Do Ihave to plug the magic jack now to my computer?

Submitted: 8 months ago.Category: Computer Hardware
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Answered in 4 hours by:
11/30/2017
Computer technician: syseng, Computer Hardware Engineer replied 8 months ago
syseng
syseng, Computer Hardware Engineer
Category: Computer Hardware
Satisfied Customers: 7,937
Experience: Microsoft Certified Professional with 18 years experience in system design and troubleshooting
Verified

Hello,

My name is David.

MagicJack connection issues are often caused by memory errors in the network devices you use to connect to the Internet. To rule out the network as the issue power down and unplug the modem/router that provides your Internet access, wait 3 minutes, then plug in and power up again. Then restart the computer to which the MagicJack is plugged in and then test the MagicJack to see if the issue is resolved.

Please let me know the result.

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Computer technician: syseng, Computer Hardware Engineer replied 8 months ago

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