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When l press the letters k c q they do not come up on screen…

Customer Question
When l press the...

When l press the letters k c q they do not come up on screen can not use them

Technician's Assistant: What's the brand, model, and Operating System (OS) of your computer?

Acer

Technician's Assistant: What have you tried so far with your computer?

Took it where l bought it they can not help told me to contact acer

Submitted: 7 months ago.Category: Computer Hardware
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Answered in 5 hours by:
11/30/2017
Computer technician: Russell H., Computer Repairer replied 7 months ago
Russell H.
Russell H., Computer Repairer
Category: Computer Hardware
Satisfied Customers: 12,747
Experience: Working to keep PC-type computers working since 1988.
Verified

Hi, thank you for contacting JustAnswer.com. My name is***** will do my best to provide the right answer to your question.
How old is your Acer?

That is probably a failure in the keyboard. The letters K, C, and Q on your keyboard may not work because crumbs got into them, perhaps. (Eating near a computer, particularly anything bready or cookie- or cracker-like, or cake, tends to be bad for the keyboard by and by.)

Shut down and unplug the computer.

Take the keyboard part, turn upside down, shake it up and down fairly vigorously. (If it is not a laptop, but has a completely separate keyboard, then feel free to shake vigorously and without much gentleness... just don't drop it, that's all.)

Blow the keyboard out with compressed air, e.g. from a tire filling air compressor - also with the power Off! on the computer.

Then, start up the computer again, see whether you have gotten it working.

If not, replacing the keyboard will be needed, unfortunately.

- If this answers your question, please rate my answer. A five-star rating would be appreciated.

(If you need more info, or have any comments, use Reply To Expert to respond.)

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