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I have no sound out of the amp. How do you repair the

Customer Question
I have no sound...

I have no sound out of the amp. How do you repair the problem

Technician's Assistant: What computer or device has sound issues?

Desk top

Technician's Assistant: Is this happening with internal or external speakers?

External speakers

Technician's Assistant: Did you try updating the sound driver on your laptop?

It is a desk top

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

The computer and amp had been in storage for about a month, prior to use

Submitted: 8 months ago.Category: Computer Hardware
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Answered in 1 day by:
12/1/2017
Computer technician: Louie, Hardware technician replied 8 months ago
Louie
Louie, Hardware technician
Category: Computer Hardware
Satisfied Customers: 13,492
Experience: down to component level
Verified

Hi and welcome to JustAnswer, I’m Louie. Sorry you had to wait awhile but I’ll do my best to help.
Initially, re-confirm and post back with the complete model number of the computer and amp.

Still, let's try check and review the basics. Proposed preliminary tries (if have not been done):

  • • try a pair of headphones on the computer even if just for test purposes and to eliminate it as a potential suspect;
  • • try the amp to another source such as an MP3 player or even a smartphone;
  • • inspect the connecting plug often a 3.5mm plug.
  • • if computer checks good and amp still fails, then it would be an internal hardware issue.

Are you then considering a DIY (do-it-yourself) repair approach? If yes, do you have access to and familiar with a multi-meter and even a soldering iron?

This is an independent site and members of this online community provide information, repair tips, technical assistance as a form of paid Q & A service.

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Category: Computer Hardware
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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