Computer Hardware

Ask Computer Hardware Questions and Get Answers ASAP

Ask a Computer Expert,
Get an Answer ASAP!

Have a TC-L32C12 tv connected to toshiba laptop. Lost

Customer Question
Have a TC-L32C12 tv...

Have a TC-L32C12 tv connected to toshiba laptop. Lost ability to connect video after latest windows 10 update. Is there a new driver? Thanks. *****: What's the brand and model number of your TV? How old is it?

Panasonic 32" Viera model TC-L32C12. About 5 years old (?)

Technician's Assistant: Does the TV menu work? Do you have the same problem on all sources/inputs?

TV menu works. connected from laptop usb to tv hdmi1 as only source.

Technician's Assistant: How long has this been an issue with your TC-L32C12? What happened right before this?

Been an issue about 4 days or so after recent update. worked fine before this (update). Settings/display tab/ connect to second display says not recognizing a second display.

Technician's Assistant: Anything else you want the TV Expert to know before I connect you?

Not really.

Submitted: 4 months ago.Category: Computer Hardware
Show More
Show Less
Ask Your Own Computer Hardware Question
Answered in 35 minutes by:
11/28/2017
Computer technician: Jeffrey B,
 replied 4 months ago
Jeffrey B
Category: Computer Hardware
Satisfied Customers: 702
Experience: ICT Support 1/2/3/ Line at Peopleware
Verified

Hello, my name is***** will be assisting you today. Lets get started!

I'm so sorry for the extended wait time. Did you still need assistance with your issue?

Kind regards,

Jeffrey

Ask Your Own Computer Hardware Question
Customer reply replied 4 months ago
waiting for your reply.
Computer technician: Jeffrey B,
 replied 4 months ago

Understood.

Have you tried updating the video drivers after the windows update?

Kind regards,

Jeffrey

Ask Your Own Computer Hardware Question
Customer reply replied 4 months ago
more than once. Says most recent one is loaded (I am paraphrasing).
Computer technician: Jeffrey B,
 replied 4 months ago

Understood.

what is the model of your laptop?

Kind regards,

Jeffrey

Ask Your Own Computer Hardware Question
Customer reply replied 4 months ago
Toshiba satellite L650D
Computer technician: Jeffrey B,
 replied 4 months ago

Great!

Have you tried the button combination: WINDOWS button + P

Please let me know how this goes.

Kind regards,

Jeffrey

Ask Your Own Computer Hardware Question
Customer reply replied 4 months ago
Says: Your pc can't project to another screen. Try reinstalling the driver or using a different video card.
Computer technician: Jeffrey B,
 replied 4 months ago

I understand.

Please let me remotely connect, if we dont get this solved you can always ask for a refund.

Kind regards,

Jeffrey

Ask Your Own Computer Hardware Question
Customer reply replied 4 months ago
How would I do that? It is a different computer than this one on another level of my home. What is the cost?
Computer technician: Jeffrey B,
 replied 4 months ago

I understand.

We need to go on that computer and open this website through your email.

From there we need to startup Teamviewer.

Then I remotely connect.

Kind regards,

Jeffrey

Ask Your Own Computer Hardware Question
Computer technician: Jeffrey B,
 replied 4 months ago

If you are on a windows computer, Click this link

http://download.teamviewer.com/download/TeamViewerQS.exe

A program called Teamviewer will start downloading to your computer (it does not open a webpage, a blank screen will show but the file is downloading to your computer).

Run the Teamviewer download and it shows you an ID and Password.

Give me the ID and Password here please so I can connect

Do not close the program but leave it open else I will not be able to connect

Please let me know how this goes.

Kind regards,

Jeffrey

Ask Your Own Computer Hardware Question
Customer reply replied 4 months ago
Basic Installation, Installation to access this computer remotely (unattended) or the 3rd option (one time only)?
Computer technician: Jeffrey B,
 replied 4 months ago

one time only is ok.

Kind regards,

Jeffrey

Ask Your Own Computer Hardware Question
Customer reply replied 4 months ago
id: ###-##-####pw: 6198
Computer technician: Jeffrey B,
 replied 4 months ago

connecting

Ask Your Own Computer Hardware Question
Computer technician: Jeffrey B,
 replied 4 months ago

Did you close the Teamviewer connection?

Is the TV now getting the signal?

Please let me know how this goes.

It would be greatly appreciated to rate me after this conversation. The rating can be done in the top of this screen.

Kind regards,

Jeffrey

Ask Your Own Computer Hardware Question
Customer reply replied 4 months ago
After shutdown/startup, tv showed blue windows screen but laptop had a black screen. I hit button to wake from sleep mode - laptop showed screen by tv went blank. just entered password ***** open laptop.
Computer technician: Jeffrey B,
 replied 4 months ago

Understood.

Can you startup teamviewer again and give me the id and password *****

Kind regards,

Jeffrey

Ask Your Own Computer Hardware Question
Customer reply replied 4 months ago
working on it....
Customer reply replied 4 months ago
id###-##-####pw 9525
Computer technician: Jeffrey B,
 replied 4 months ago

connecting

Ask Your Own Computer Hardware Question
Customer reply replied 4 months ago
Same as before. TV picture, laptop black. I suspect I will loose tv when i "activate" laptop. What do you want me to do?
Computer technician: Jeffrey B,
 replied 4 months ago

I still have a image of your login screen.

What is the password?

Kind regards,

Jeffrey

Ask Your Own Computer Hardware Question
Customer reply replied 4 months ago
6049
Computer technician: Jeffrey B,
 replied 4 months ago

logging on

Ask Your Own Computer Hardware Question
Computer technician: Jeffrey B,
 replied 4 months ago

Did you just close the lid?

I was still connected to your laptop.

Kind regards,

Jeffrey

Ask Your Own Computer Hardware Question
Customer reply replied 4 months ago
No. I tried to "activate" the laptop screen, which it did, but tv gone & you gone. New pw is 7044
Computer technician: Jeffrey B,
 replied 4 months ago

connecting

Ask Your Own Computer Hardware Question
Computer technician: Jeffrey B,
 replied 4 months ago

Hello,

Please let me know when you are available again.

Kind regards,

Jeffrey

Ask Your Own Computer Hardware Question
Customer reply replied 4 months ago
Cal here. Are you there Jeffrey?
Customer reply replied 4 months ago
Looking for Jeffrey B.....
Customer reply replied 4 months ago
Friday now. Jeffrey B are you answering?
Customer reply replied 4 months ago
Sunday Dec. 3.Are you online?
Was this answer helpful?
Ask Jeffrey B Your Own Question
Jeffrey B
Jeffrey B
Jeffrey B
Category: Computer Hardware
Satisfied Customers: 702
702 Satisfied Customers
Experience: ICT Support 1/2/3/ Line at Peopleware

Jeffrey B is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

< Previous | Next >

Meet the Experts:

Russell H.

Russell H.

Computer Repairer

227 satisfied customers

Working to keep PC-type computers working since 1988.

Robert M.

Robert M.

Consultant

185 satisfied customers

20+ yrs. experience installing networks for small and large companies. Bachelor's degree in Computer Science.

Jess M.

Jess M.

Computer Support Specialist

174 satisfied customers

Computer Hardware Support Specialist for more than 10 years

DJ_T_Dogg

DJ_T_Dogg

Computer Hardware Engineer

173 satisfied customers

8+ years of experience in troubleshooting computer problems. A+ Computer Maintenance and Repair

Shefin

Shefin

Computer Hardware Engineer

129 satisfied customers

Working as Tech support specialist with a world famous computer manufacturer

Byron

Byron

PC Support Tech

123 satisfied customers

CCNA, A+, MCSE 11 years at a large law firm.

Chris L.

Chris L.

Support Specialist

115 satisfied customers

Certified Hardware expert with over 10 years experience.

< Previous | Next >

Related Computer Hardware Questions
I just picked up a Logitech computer camera - it is
I just picked up a Logitech computer camera - it is spherical, with a hook-thing to hang it on top edge of a computer screen. an oval press button on and top with I would guess to be a indicator light just to the rear of it. … read more
Sheri
Sheri
Bachelor\u0027s Degree
423 satisfied customers
Iomego external hard drive is connected to my pc and I don't
iomego external hard drive is connected to my pc and I don't see it anywhere … read more
Wes
Wes
Consultant
Bachelor\u0027s Degree
368 satisfied customers
I have a Yoga 910 and the backspace, enter, arrow and space
I have a Yoga 910 and the backspace, enter, arrow and space keys do not work. … read more
Josh
Josh
It Support Specialist
Associate Degree
5,149 satisfied customers
Unable to add circle 2 to my circle cam app already in use.
unable to add circle 2 to my circle cam app already in use. message correct wireless address and correct password..keep getting message to retry … read more
Sergil Cave
Sergil Cave
Network Administrator
Bachelor of Science
1 satisfied customers
I wish to renew my Magic for one year. It is a plain,
There is no problem. I just want to renew my contract for one year, cost around $36. … read more
David L.
David L.
Bachelor\u0027s Degree
6 satisfied customers
I bought a Seagate 4-T back-up (Blue Color) hard drive at
HI, I bought a Seagate 4-T back-up (Blue Color) hard drive at COSTCO and … read more
Jason Jones
Jason Jones
AAS Information Technology
6,322 satisfied customers
I have a Logitech Harmony Universal Remote, Model #c 1100,
I have a Logitech Harmony Universal Remote, Model #c 1100, which we love, but I am about to change out our Home Theatre Tuner, so will need the Programming CD to make these changes. Unfortunately, thaty CD has been misplaced. How can I get another copy? Thanks, … read more
George Sibiya
George Sibiya
PhD
250 satisfied customers
Not working after windows 10 update. ZT, crashed my Creative
ZT, crashed my Creative Sound blaster X-Fi Titanium … read more
Aaron B
Aaron B
Computer Repair Technician
High School or GED
428 satisfied customers
I have a T100 TAF-!-BF Asus transformer and I am having 2
I have a T100 TAF-B!-BF Asus transformer and I am having 2 problems. 1) The On/Off switch never worked consistently and now it does not work at all. … read more
Russell H.
Russell H.
Computer Repairer
Vocational, Technical or Trade Scho
227 satisfied customers
My PC keeps freezing and I have to do a restart. I am
My PC keeps freezing and I have to do a restart.I am bombarded with WINZIP for their $29.95 Driver Update deal. Should I pay? Are they the cause of my problem?… read more
Mike Taylor
Mike Taylor
42 satisfied customers
I now have a Vengeance K95. I keep getting a letter k thrown
I now have a Vengeance K95. I keep getting a letter k thrown in apparently due to the touch of that key being too light. Can I adjust the touch weight of that individual key? … read more
Jeffrey B
Jeffrey B
702 satisfied customers
I have a K800 key board mouse unit and the numbers pad quit
I have a K800 key board mouse unit and the numbers pad quit working...what can I do? … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,398 satisfied customers
When I load music to my mp3 rca modle Th1914-A the response
when I load music to my mp3 rca modle Th1914-A the response is Disk empty yet when ip plug it into my computer all the music I added is shown … read more
JJesus Perez Gonzale
JJesus Perez Gonzale
Bachelors of Science, Computer Engineering
43 satisfied customers
I am having an issue with my Nucleum. With it plugged in,
I am having an issue with my Nucleum . With it plugged in, the. computer doesn't see anything I have plugged into the ports, memory sticks, etc. Can't figure out how to see anything … read more
Sergil Cave
Sergil Cave
Network Administrator
Bachelor of Science
1 satisfied customers
I have a webcam C310 Microsoft just upgraded my current
I have a webcam C310 Microsoft just upgraded my current Windows 10 to a newer version my webcam program is gone … read more
John
John
System/Network administrator
High School or GED
2,069 satisfied customers
Fixmy audio sound. Ienovo. Tring to get sound back
fixmy audio sound JA: What's the brand, model, and Operating System (OS) of your computer? Customer: ienovo JA: What have you tried so far with your computer? Customer: tring to get sound back JA: Any… read more
Cody
Cody
Computer Science
2,173 satisfied customers
Where do I go to find answers to question regarding an
where do I go to find answers to question regarding an Element TV … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,398 satisfied customers
Remove seagate backup plus Slim. Slim + Windows 10. Deleting
The drive crashed because it was full. I want to install WD My Passport 2TB… read more
Ameen Khan
Ameen Khan
Senior IT Support Specialist
Information Technology Management / Computer Science
2 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x