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Problem setting up my logitech cordless desktop S520

Customer Question
Problem setting up my...

Problem setting up my logitech cordless desktop S520 keyboard

Technician's Assistant: What Operating System (OS) are you running on your S520?

Windows 10

Technician's Assistant: What have you tried so far with your S520?

Last stepconnect keyboard, im using touch screen right now so takes long to answer

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

No, just that im not so savvy.i pushed connect button on receiver and pushed little red button on back of keybd but no conne

Submitted: 7 months ago.Category: Computer Hardware
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Answered in 4 minutes by:
11/26/2017
Computer technician: Jess M., Computer Support Specialist replied 7 months ago
Jess M.
Jess M., Computer Support Specialist
Category: Computer Hardware
Satisfied Customers: 7,996
Experience: Computer Hardware Support Specialist for more than 10 years
Verified

Hi, welcome and thank you for your question. My name is ***** ***** I am glad to assist you today.
I am very sorry about your issues. Few things first:

  1. Were you asked to install a software for this keyboard?
  2. Did you already plug the small USB device that came with the keyboard to the USB port at the back of your computer?

Please let me know by replying to me here so that I can help you further.
Best regards,
Jess

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Customer reply replied 7 months ago
how much am i being charged?
Computer technician: Jess M., Computer Support Specialist replied 7 months ago

From my end all I can see is you have deposited $39 for posting this question/request.

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Customer reply replied 7 months ago
no software, yes usb in and mouse works
Customer reply replied 7 months ago
i'm not clear on the fee
Customer reply replied 7 months ago
oh lord im sorry i didnt understand. can i cancel? im sorry to take your time
Computer technician: Jess M., Computer Support Specialist replied 7 months ago

Ok. What I was saying is that, I can see that you paid a deposit to post your question/request for $39.7. That is all I can see from my end.

Ok, we guarantee our service so you can get your money back. Here is the link about refunding:

ww2.justanswer.com/help/how-can-i-request-refund

Thank you for using our service and I hope you can make your new keyboard work.

Best regards,

Jess

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Customer reply replied 7 months ago
It said free trial. I'll request the refund. Thank you
Computer technician: Jess M., Computer Support Specialist replied 7 months ago

Please follow the link I gave you and I am very sorry about the confusion this caused you.

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Customer reply replied 7 months ago
thank you. i dont understand free trial statement. ill do refund page
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