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Came back to my comp my new wireless headphones are not

Customer Question
Hello came back to...

Hello came back to my comp my new wireless headphones are not transmitting sound. They worked fine for 3-4 days. I mostly leave them plugged in. They beep at me when I adjust volume. My volume is at 100% and I see sound bars moving from guys in my voice over IP.

Technician's Assistant: What's the brand, model, and Operating System (OS) of your computer?

Logitec G933 running windows 10

Technician's Assistant: What have you tried so far with your computer?

Plugging and uplugging using different usb ports, restarting. going into my sound settings, did troubleshoot said headphones not plugged in

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

It says it is using digital audio S/PDIF there is a green bar moving up and down to guys in voice. I don't see a Logitec device there.

Submitted: 7 months ago.Category: Computer Hardware
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Answered in 3 minutes by:
11/26/2017
Computer technician: John, Computer Hardware Engineer replied 7 months ago
John
John, Computer Hardware Engineer
Category: Computer Hardware
Satisfied Customers: 5,924
Experience: I do building, installing, configuring and troubleshooting of common PCs and servers.
Verified

Hello and welcome to justanswer. My name is***** will be assisting you today.

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Customer reply replied 7 months ago
Greetings John
Computer technician: John, Computer Hardware Engineer replied 7 months ago

Thank you Sir/Ma'am.

Could you please go to control panel by typing control panel in the search and press enter.

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Customer reply replied 7 months ago
Can't spend 39 bucks right now thanks anyway
Computer technician: John, Computer Hardware Engineer replied 7 months ago

If you are referring to secure remote assistance message it’s not send by me it’s an automated message from the site and it’s optional so you can ignore and continue in this chat page.

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Customer reply replied 7 months ago
kk
Customer reply replied 7 months ago
done
Computer technician: John, Computer Hardware Engineer replied 7 months ago

Now go to sound in control panel

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Customer reply replied 7 months ago
ok
Computer technician: John, Computer Hardware Engineer replied 7 months ago

Under playback which is selected as default device ?

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Customer reply replied 7 months ago
Digital Audio S/PDIF
Computer technician: John, Computer Hardware Engineer replied 7 months ago

Is there a Headphones listed in it ?

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Customer reply replied 7 months ago
above that it says headphones not plugged in. There is not a Logitec device listed there.
Customer reply replied 7 months ago
Also I am in a voice over IP called discord. There is a green bar going up and down with the voices there in the Digital Audio
Computer technician: John, Computer Hardware Engineer replied 7 months ago

but you are not getting any output in the headphones am i correct?

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Customer reply replied 7 months ago
You are correct. The headphones do beep at me when I adjust the volume on them.
Computer technician: John, Computer Hardware Engineer replied 7 months ago

Please do the following.

OK turn off the Logitech headphone then remove the batteries in it unplug the USB receiver for the Logitech.

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Computer technician: John, Computer Hardware Engineer replied 7 months ago

Then wait for a minute then insert new batteries in it then connect the USB receiver and turn on the headset then let me know.

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Customer reply replied 7 months ago
All unplugged. One side has the USB wireless device storage. The other side has a black box that I cannot easily remove. No traditional batteries.
Computer technician: John, Computer Hardware Engineer replied 7 months ago

OK is it using Coin cell batteries?

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Customer reply replied 7 months ago
Those silver button batteries? No I don't think so.
Computer technician: John, Computer Hardware Engineer replied 7 months ago

OK its the same one.How long have you been using this headset with same batteries ?

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Customer reply replied 7 months ago
4 days they are new
Customer reply replied 7 months ago
Not sure if this black box is supposed to come out.
Computer technician: John, Computer Hardware Engineer replied 7 months ago

did you remove it ?

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Customer reply replied 7 months ago
No I'm afraid I can't.
Computer technician: John, Computer Hardware Engineer replied 7 months ago

No need to forcefully remove anything.

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Customer reply replied 7 months ago
A battery problem would sure explain them not working but would they still beep?
Customer reply replied 7 months ago
I would need a tool or something to pry it out and as you said I'm not going to do that.
Computer technician: John, Computer Hardware Engineer replied 7 months ago

Well in low battery state it can still beep in low volume.Like i said above no need to forcefully remove anything.

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Customer reply replied 7 months ago
Ok. They were not left unplugged just fyi.
Customer reply replied 7 months ago
Well that's not true I did like 2 days ago. I plugged them in and they worked.
Computer technician: John, Computer Hardware Engineer replied 7 months ago

I am not sure what you meant by your last reply because i never asked you liked it or not ?

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Computer technician: John, Computer Hardware Engineer replied 7 months ago

After you purchased this did you use the USB cable to charge the bat tries in it ?

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Customer reply replied 7 months ago
I left them unplugged 2 days ago or so. They were dead. I connected them to the computer using the plug and they worked fine. I did not turn them off so the battery was completly drained. They have worked fine these last two days.
Customer reply replied 7 months ago
I did I've used it for the past 4-5 days plugged in except for the one day when I forgot to turn them off or plug them in. They were plugged in and working this afternoon.
Computer technician: John, Computer Hardware Engineer replied 7 months ago

OK

Now connect the USB receiver back in then turn on the headset also make sure the wi-fi is on the headset and on the computer.

Then go to sound and see if headset is showing in it.

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Customer reply replied 7 months ago
How do I make sure the wi-fi is on the headset?
Computer technician: John, Computer Hardware Engineer replied 7 months ago

The only way is the Wi-fi on or off switch

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Computer technician: John, Computer Hardware Engineer replied 7 months ago

I believe you know where the ON/OFF switch is.

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Customer reply replied 7 months ago
Hmm says I am connected to wi-fi which is right by the sound icon. Say my friends are going to bed and I have a friend that can maybe help me with this tomorrow. I would like to give up now. I gave my credit card what if any charges have been incurred?
Computer technician: John, Computer Hardware Engineer replied 7 months ago

Have you checked in the sound option in the control panel.

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Customer reply replied 7 months ago
you have not done anything wrong but I'm done for now--thank you for trying to help me.
Computer technician: John, Computer Hardware Engineer replied 7 months ago

You are welcome and bye.

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