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My Logitech keyboard is locked how do I unlock it. Where do…

Customer Question
My Logitech keyboard is...

My Logitech keyboard is locked how do I unlock it

Technician's Assistant: What's the brand, model, and Operating System (OS) of your computer?

Where do I find the model? OS windows 10

Technician's Assistant: The Computer Technician will be able to walk you through that. What have you tried so far with your computer?

I don't know what to try

Submitted: 7 months ago.Category: Computer Hardware
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Answered in 8 minutes by:
11/25/2017
Computer technician: Russell H., Computer Repairer replied 7 months ago
Russell H.
Russell H., Computer Repairer
Category: Computer Hardware
Satisfied Customers: 12,736
Experience: Working to keep PC-type computers working since 1988.
Verified

Hi, thank you for contacting JustAnswer.com. My name is***** will do my best to provide the right answer to your question.

I will have to ask you some questions about details of the problem, please, before advising you:
- What model is your Logitech keyboard, please?

- In what way is it 'locked'? is there an error message, indication, etc.? or is it just not-working, not typing?

- Try shutting down the computer. Then remove the USB dongle, or USB cord, that goes with the keyboard, then plug that USB back in again. Then start up the computer once more, and see whether the keyboard then starts working again.

Let me know please, in Reply To Expert, and I will assist you further.

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Customer reply replied 7 months ago
I have a model number y R0012.
No error message just not responding to keys
there is a light indicator on the key board indicating that it is locked.
Computer technician: Russell H., Computer Repairer replied 7 months ago

Try pressing the CapsLock key, to the left of the ASDF key row, once.

Does that turn Off the 'lock' light?

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Customer reply replied 7 months ago
I cannot locate how you disconnect the keyboard to reset it since it is Wireless
Customer reply replied 7 months ago
If you can connect and directly fix it that would be fine
Computer technician: Russell H., Computer Repairer replied 7 months ago

Was the keyboard working, formerly?

The USB dongle is a little not-very-large USB plugin, like a USB flash drive sort of, that you must have plugged in to the computer in order for the wireless keyboard to communicate with the computer. Look for it, please.

I will make an offer for remote communication, if my previous suggestions don't work to fix the problem.

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Computer technician: Russell H., Computer Repairer replied 7 months ago

Since I have not heard back from you, I am asking whether my answer was helpful and provided what you needed to help toward a solution?

If I have indeed answered your question, please rate my answer, using the five-star interface on your JustAnswer page. - A five-star rating would be appreciated. Thank you.

(If this didn't answer your question, if you need more info, or have any comments, use Reply To Expert to respond, and I will help you further to a solution.)

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Experience: Working to keep PC-type computers working since 1988.

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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