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I bumped the buttons on the bottom of the monitor and now…

Customer Question
I bumped the buttons...

I bumped the buttons on the bottom of the monitor and now the picture is too wide for the screen. everything is stretched horizontally. Auto Config didn't fix it.

Technician's Assistant: What device or product does this involve?

Win 7, ASUS motherboard, P215H monitor or graphic card?

Technician's Assistant: How long have you had your P215H?

6 years

Technician's Assistant: What have you tried so far with your Asus product?

Just a reboot.

Technician's Assistant: Anything else you want the Electronics Expert to know before I connect you?

No, thanks much.

Submitted: 7 months ago.Category: Computer Hardware
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Answered in 5 hours by:
11/25/2017
Computer technician: Cody, Senior Systems Administrator replied 7 months ago
Cody
Cody, Senior Systems Administrator
Category: Computer Hardware
Satisfied Customers: 3,889
Experience: Systems Administrator
Verified

Hello. My name is ***** ***** I will be assisting you today.

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Computer technician: Cody, Senior Systems Administrator replied 7 months ago

Can I remotely connect to your computer, so I can troubleshoot this issue with you?

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Customer reply replied 7 months ago

I'm ready to start troubleshooting ******** John

Computer technician: Cody, Senior Systems Administrator replied 7 months ago

ok we can talk over chat

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Computer technician: Cody, Senior Systems Administrator replied 7 months ago

go here to connect me; https://tinyurl.com/y7w2khg9
This will download a file named Elsinore.ScreenConnect.Client
Double click on this file to run it and connect me remotely.

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Computer technician: Cody, Senior Systems Administrator replied 7 months ago

Do you need help with this still?

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