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John, have an ACER monitor that went black with on/off

Customer Question
Hi John, have an...

Hi John, have an ACER monitor that went black with on/off switch flashinh yellow. Bob

Technician's Assistant: What device has a bad screen?

Device bad?

Technician's Assistant: What Acer product do you have?

S2271HL monitor

Technician's Assistant: What have you tried so far with your Acer product?

What to try? disconnected cable and power, reconnected and same problem

Technician's Assistant: The Technician will be able to walk you through that. Anything else you want the Electronics Expert to know before I connect you?

I have an identical monitor on same machine working fine

Submitted: 7 months ago.Category: Computer Hardware
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Answered in 52 minutes by:
11/24/2017
Computer technician: Shefin, Computer Hardware Engineer replied 7 months ago
Shefin
Shefin, Computer Hardware Engineer
Category: Computer Hardware
Satisfied Customers: 6,625
Experience: Working as Tech support specialist with a world famous computer manufacturer
Verified

Hello!

Thank you for your question. I amCustomerand I look forward to helping you with your issue today.

Please be informed that, if the issue is with the CPU not turning ON, the same response you will get from the Monitor. Do you hear the fan blowing, power light on the CPU lit and hear the windows login sound?

Thank you.

Customer/p>
Ask Your Own Computer Hardware Question
Customer reply replied 7 months ago
I have multi monitors and issue only with this one
Computer technician: Shefin, Computer Hardware Engineer replied 7 months ago

Hi,

Have you tried interchanging the monitors?

Thank you.

Customer/p>
Ask Your Own Computer Hardware Question
Customer reply replied 7 months ago
never mind this has been a complete waste of time
Computer technician: Shefin, Computer Hardware Engineer replied 7 months ago

Hi,

Are you sure that it is the monitor? Have you tried changing the monitors?

Thank you.

Customer/p>
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