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Yesterday I set up my MJ again. However. The device did not…

Customer Question
Yesterday I set up...

Yesterday I set up my MJ again. However

Technician's Assistant: What's the brand/model/Operating System (OS) of your computer?

The device did not activate. MS 10

Technician's Assistant: When did you purchase your computer? What troubleshooting have you tried?

2 wks ago

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

I have an old headset Pantronic. It may not work any more.

Submitted: 5 months ago.Category: Computer Hardware
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Answered in 17 hours by:
11/22/2017
Computer technician: syseng, Computer Hardware Engineer replied 5 months ago
syseng
syseng, Computer Hardware Engineer
Category: Computer Hardware
Satisfied Customers: 7,481
Experience: Microsoft Certified Professional with 18 years experience in system design and troubleshooting
Verified

Hello,
My name is David.
The MagicJack issue you describe could be due to memory errors in the router/modem that provides your Internet access. To resolve the issue or rule out network related problems, power down the router/modem that provides your Internet access and unplug the power cord as well. Wait 3 minutes. Then plug in the power cord on the router/modem and power up the device. Wait for the router/modem to completely start up. Reboot your computer that has the MagicJack installed after the router/modem had completed start up and test to see if the issue is resolved.
Please let me know the result and if you need further assistance. Also, please provide a positive rating (3, 4, or 5 star) as that is how I receive credit for my work.
Thanks,
David.

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Computer technician: syseng, Computer Hardware Engineer replied 4 months ago

Hello,

Do you still need assistance?

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syseng
syseng
syseng, Computer Hardware Engineer
Category: Computer Hardware
Satisfied Customers: 7,481
7,481 Satisfied Customers
Experience: Microsoft Certified Professional with 18 years experience in system design and troubleshooting

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