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Sansung laptop. Cant get disc out. Screen black. Tried paper…

Customer Question
Sansung laptop. Cant get...

Sansung laptop. Cant get disc out. Screen black. Tried paper clip in hole and that didnt work.

Technician's Assistant: Just to clarify, what's the make and model of your laptop, and what operating system are you running?

Unknown. 3-4 years old

Technician's Assistant: When did you purchase your Samsung? What troubleshooting have you tried?

See above

Submitted: 8 months ago.Category: Computer Hardware
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Answered in 9 minutes by:
11/20/2017
Computer technician: Tech Ben, Information Systems Manager replied 8 months ago
Tech Ben
Tech Ben, Information Systems Manager
Category: Computer Hardware
Satisfied Customers: 262
Experience: 15+ years of experience as an Information Systems Manager; responsible for overseeing computer and network systems, installation and maintenance, troubleshooting hardware and software issues, etc.
Verified

Thanks for choosing Just Answer.

I'm Kumar and I'll assist you today.

Can you please let me know the model number of the Samsung Laptop?

Thanks,

Kumar

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Customer reply replied 8 months ago
Where do i find it?
Customer reply replied 8 months ago
Are you there?
Computer technician: Tech Ben, Information Systems Manager replied 8 months ago

Flip your laptop. It should be at the back or behind the battery.

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Customer reply replied 8 months ago
Cant get it open.
Computer technician: Tech Ben, Information Systems Manager replied 8 months ago

Do you see any numbers at the back of the Laptop. I can see how to remove the battery. What we need to do is, we need to Cold Reboot your laptop to ensure we drain any excessive charge.

Thanks,

Kumar

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Customer reply replied 8 months ago
Windows 7 home premium
BA68-05408A
00196-227-443-756
Computer technician: Tech Ben, Information Systems Manager replied 8 months ago

Let me see

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Customer reply replied 8 months ago
Has power but screen dark. I dont care about getting working i just want the disc out.
Computer technician: Tech Ben, Information Systems Manager replied 8 months ago

Okay. I see its Samsung Series 7 Chronos Model NP700Z5CH.

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Computer technician: Tech Ben, Information Systems Manager replied 8 months ago

One moment

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Computer technician: Tech Ben, Information Systems Manager replied 8 months ago

Quick Question. Do you see the battery compartment behind the laptop or do you see it flat?

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Customer reply replied 8 months ago
I see the battery compartment but cant open it.
Computer technician: Tech Ben, Information Systems Manager replied 8 months ago

The Chronos Laptops came with Solid Back Panels. We need to understand how to get the battery removed.

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Computer technician: Tech Ben, Information Systems Manager replied 8 months ago

Can you please share a photo of the back panel of the laptop

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Customer reply replied 8 months ago
How
Customer reply replied 8 months ago
I dont have a screwdriver that fits it. I have tried others but they are too big.
Computer technician: Tech Ben, Information Systems Manager replied 8 months ago

Okay. Lets try another way. Can you please remove external AC power from your laptop.

Press and HOLD the power button for 60 seconds.

Post 60 seconds, please plugin the AC power from Direct Main, not from a surge protector.

Turn on the device. Please see if it works.

Thanks,

Kumar

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Customer reply replied 8 months ago
Ok, did that but still nothing on screen. Is there not an eject button?
Computer technician: Tech Ben, Information Systems Manager replied 8 months ago

The disc has a Eject HOLE. Do you have a Pin or something? Do you see a tiny HOLE infront of the drive?

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Computer technician: Tech Ben, Information Systems Manager replied 8 months ago

Can you please turn of the laptop and then turn it on. While turning on, please click on FN+DELETE.

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Customer reply replied 8 months ago
There is a small hole on the under side of the laptop. Ive tried that with no results. Also trie FN delete when turning in on with no results.
Computer technician: Tech Ben, Information Systems Manager replied 8 months ago

Do you see BIOS options when you reboot. Can you please press F2 during Startup.

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Customer reply replied 8 months ago
Tried F2 during startup. No results
Computer technician: Tech Ben, Information Systems Manager replied 8 months ago

The only option left is to remove the Battery Panel and rerun a Cold Reboot.

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Customer reply replied 8 months ago
Let me search for a smaller screwdriver.
Customer reply replied 8 months ago
Oppened battery compartment. Now what?
Computer technician: Tech Ben, Information Systems Manager replied 8 months ago

Please remove the battery. Press and HOLD the power button for 60 seconds. Please note no AC power is to be connected

Post 60 seconds, please do not put the battery but plugin the AC power to turn on the laptop.

Thanks,

Kumar

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Customer reply replied 8 months ago
I did that. Screen still dark and disc still in laptop.
Computer technician: Tech Ben, Information Systems Manager replied 8 months ago

Please see if you are able to access the drive from Back. Please be very careful as you could damage the Optical Reader.

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Customer reply replied 8 months ago
Access it how?
Computer technician: Tech Ben, Information Systems Manager replied 8 months ago

How did you access the battery slot ? DId you open the complete back panel or just the battery unit.

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Customer reply replied 8 months ago
Battery unit
Computer technician: Tech Ben, Information Systems Manager replied 8 months ago

Can you open the Back Panel of your laptop?

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Customer reply replied 8 months ago
No. Screws too tight with this small screwdriver.
Computer technician: Tech Ben, Information Systems Manager replied 8 months ago

Do you have a Visibility of CMOS Battery. It should look like a small watch battery.

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Customer reply replied 8 months ago
i dont see anything like that.
Customer reply replied 8 months ago
Why doesnt a paperclip in the small hole open it?
Computer technician: Tech Ben, Information Systems Manager replied 8 months ago

It should, does it click when you push it inside?

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Customer reply replied 8 months ago
No
Computer technician: Tech Ben, Information Systems Manager replied 8 months ago

I see. Can you use a thinner pin sort of thing instead.

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Customer reply replied 8 months ago
It goes in the hole easily. I dont have anything thinner.
Computer technician: Tech Ben, Information Systems Manager replied 8 months ago

Paper Pin?

Otherwise, the only option would be to open the full back panel and remove the disc manually.

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Customer reply replied 8 months ago
It sounds like my only option is to take it to a computer repair store. Thanks for trying.
Computer technician: Tech Ben, Information Systems Manager replied 8 months ago

Thanks. I apologize I couldn't be of much help. Thanks for choosing Just Answer.

Thanks,

Kumar

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