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It quite working and the hard drive will not boot. I lost my…

Customer Question
It quite working and...

It quite working and the hard drive will not boot. I lost my documentation in a house fire and dont have my product ID I am trying to install Win 10 Home

Technician's Assistant: How much experience do you have with this particular machine?

Intermediate

Technician's Assistant: Have you installed any updates recently?

It was on automatic updates so if any were sent that were installed.

Submitted: 8 months ago.Category: Computer Hardware
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Answered in 1 day by:
11/20/2017
Computer technician: Richard, Computer Specialist replied 8 months ago
Richard
Richard, Computer Specialist
Category: Computer Hardware
Satisfied Customers: 47,275
Experience: Repairing computers for over 15 years
Verified

Thank you for your question. My name is ***** ***** I look forward to assisting you.

Can you tell me please from where you are trying to install windows 10 from?

Please let me know

Thank you

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