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It is a miracle that I have the computer working at all. It…

Customer Question
It is a miracle...

It is a miracle that I have the computer working at all. It quit for 3 days. Seems frozen!!

Technician's Assistant: Just to clarify, what's the make and model of your machine, and what operating system are you running?

HP laptop. Windows 10 . 6 m0nths old. Very complicated for me. I regret replacing my I Mac.

Technician's Assistant: Have you installed any updates recently?

A new printer 2 weeks ago. Took about 2 hours

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

I called 1 time to download photos and can not find them..

Submitted: 8 months ago.Category: Computer Hardware
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Answered in 10 minutes by:
11/18/2017
Computer technician: Specialist Sean S., Computer Support Specialist replied 8 months ago
Specialist Sean S.
Specialist Sean S., Computer Support Specialist
Category: Computer Hardware
Satisfied Customers: 1,372
Experience: 5+ years IT experience. A+, Net+, Security+ certified
Verified

Good afternoon/evening!...My name is ***** ***** I look forward to helping you. What would you like resolved today? Please be as detailed as possible so I can help you the best way possible. Thanks!

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Russell H.
Russell H., Computer Repairer
Category: Computer Hardware
Satisfied Customers: 266
266 Satisfied Customers
Experience: Working to keep PC-type computers working since 1988.

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Working to keep PC-type computers working since 1988.

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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