Computer Hardware

Ask Computer Hardware Questions and Get Answers ASAP

Ask a Computer Expert,
Get an Answer ASAP!

I have a Logitech C170 Video Cam and I am unable to ghet…

Customer Question
I have a Logitech...

I have a Logitech C170 Video Cam and I am unable to ghet sound or picture to work. How can I check the settings?

Technician's Assistant: What kind of computer do you have?

I have a desktop and using Windows 7

Technician's Assistant: Have you installed any updates recently?

Yes

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

I have been using Skype and it has stopped working. When I do a sound check it shows on the screen but there is no sound.

Submitted: 8 months ago.Category: Computer Hardware
Show More
Show Less
Ask Your Own Computer Hardware Question
Answered in 5 minutes by:
11/14/2017
Computer technician: Chris L., Support Specialist replied 8 months ago
Chris L.
Chris L., Support Specialist
Category: Computer Hardware
Satisfied Customers: 5,765
Experience: Certified Hardware expert with over 10 years experience.
Verified

Hello my name is ***** ***** I will be happy to assist you. Allow me a few moments to type up instructions for you.

Ask Your Own Computer Hardware Question
Computer technician: Chris L., Support Specialist replied 8 months ago

Connect a microphone and speaker. In Skype, go to “Call > Audio Settings…”. From this menu, you can make sure Skype recognizes your connected hardware and adjust their sensitivities. When you are finished, press “Save” to return to the application.

Select the contacts search bar and type "Echo123". "Echo / Test Sound Service" will appear in the results. This is a bot service integrated into all users’ contact lists that will automatically answer your call.

Call Echo. Double-click the search result to open a conversation window. Press the “Call” button to begin a test call.

Follow the recorded instructions. Echo will prompt you to leave a message after the beep. After a few moments, a second beep will indicate the recording time is up and the message will be played back.
Not hearing the recorded instructions indicated a problem with your speakers. Not hearing the playback indicated a problem with your microphone.

Hang up to end the test. Press the red “End Call” button to hang up. If the call did not sound to your liking, go back to “Call > Audio Settings” and adjust your volume levels.

est your video. Connect your webcam. Go to “Tools > Options > Video Settings”. Your camera will be auto-detected and turned on. A sample video feed will display in the Video Settings area to preview what you will look like to others. When you are satisfied with how you look, press "Save".
Adjust your camera settings by pressing “Webcam Settings”. Here you can move the sliders to adjust brightness, contrast, etc.

If you have trouble let me know at which point you were unable to continue.
Thanks

Ask Your Own Computer Hardware Question
Customer reply replied 8 months ago
I have tried to do the above. I have a picture but no sound yet it indicates the mic is working fine.
Computer technician: Chris L., Support Specialist replied 8 months ago

Is the mic separate from the camera or are they all in one?

Ask Your Own Computer Hardware Question
Customer reply replied 8 months ago
I would rather not connect with you. Can you tell me what to check? I have tried using different USB ports.
The mic & camera are one unit. I have a Logitech C170
Computer technician: Chris L., Support Specialist replied 8 months ago

In skype under call and audio settings do you see the meter moving when you speak?

Ask Your Own Computer Hardware Question
Customer reply replied 8 months ago
I don't see any meter. Where is it located?
Computer technician: Chris L., Support Specialist replied 8 months ago

In skype when you click Call and choose audio settings you should see the meter directly below your mic. If no mic is selected choose your cam.

Ask Your Own Computer Hardware Question
Customer reply replied 8 months ago
When I go to the audio settings the box shows the video cam at the top and underneath that is a line for volume. I have checked the box for automatically adjusting the volume.
Below that is line for the speakers and I have checked the box to automatically adjust the speaker volume.
Computer technician: Chris L., Support Specialist replied 8 months ago

On that same page with the audio settings click Make a free test call towards the bottom and let me know what happens.

Ask Your Own Computer Hardware Question
Customer reply replied 8 months ago
It shows that it is making a test call but there is no sound.
Computer technician: Chris L., Support Specialist replied 8 months ago

are you using headphones or speakers? on the audio settings page does it show you?

Ask Your Own Computer Hardware Question
Customer reply replied 8 months ago
I am using speakers. It shows that on the call audio settings page.
Computer technician: Chris L., Support Specialist replied 8 months ago

If you click the little play button next to the speakers do you hear anything? Also check the automatically adjust box for speakers.

Ask Your Own Computer Hardware Question
Customer reply replied 8 months ago
No. It shows a pulsing green bar but no sound.
Computer technician: Chris L., Support Specialist replied 8 months ago

do you get sounds in other programs?

Ask Your Own Computer Hardware Question
Computer technician: Chris L., Support Specialist replied 8 months ago

I am sorry but without connecting remotely I am out of ideas, I will opt out and see if anyone else can assist you further. You will receive an email when they reply. Thank you

Ask Your Own Computer Hardware Question
Customer reply replied 8 months ago
Okay. Thanks
Computer technician: IT Miro, Computer Scientist replied 8 months ago
IT Miro
IT Miro, Computer Scientist
Category: Computer Hardware
Satisfied Customers: 3,447
Experience: Bachelor's Degree in Information Technology, Microsoft Certified Professional
Verified

Hello! My name is*****
I am a certified computer professional who will assist you.

It looks like the previous Expert is not available any more. I will continue working with you on this problem until it has been resolved.

Please tell me if you still require assistance with the Skype sound problem?

Let me know by typing a reply below.

Thanks,
IT Miro

Ask Your Own Computer Hardware Question
Customer reply replied 8 months ago
I am still having the issue of having no sound with Skype
Customer reply replied 8 months ago
Speakers work with other programs but not with Skype.
Customer reply replied 8 months ago
I have an appointment to go to. I won't be back until after 1:00 PM EST
Computer technician: IT Miro, Computer Scientist replied 8 months ago

OK. Please check the Skype sound volume in the Windows Volume Mixer. Here are the instructions:

1. Locate the Speaker/Sound icon in the notification tray (near the clock), and right-click it and select Open Volume Mixer

In case you don't see such icon there, you can click on the Windows Start button and type volume into the search box, and then click on Adjust system volume that will appear under the search results

2. When the Volume Mixer window opens, you will see all devices and programs that use sound. You can adjust the volume for each program that is currently running. Master volume is on the far left, and on the right is a separate volume control for each program

3. Make sure to increase the volume to maximum for Skype

4. After that, restart Skype and check if you can hear the sound

Let me know the results.

Ask Your Own Computer Hardware Question
Customer reply replied 8 months ago
I still do not get any sound. I tried making a call. We connected and I could see the called party and they could see me but we could not hear each other. I believe I did what you suggested by going to the start button and typing in volume. What do I do next?
Computer technician: IT Miro, Computer Scientist replied 8 months ago

Let's test the web cam microphone. Here is how:

1. Click the Windows Start button and type sound recorder into the search box and click on the Sound Recorder icon that appeared under the search results

2. Click on the Start Recording button and start talking to the web cam for several seconds

3. When done, click on the Stop Recording button

4. You will then be asked to save the recording as a file, so you can save it to your desktop

5. After that, locate the saved file and double-click it to play it

Let me know if you could hear the recording.

Ask Your Own Computer Hardware Question
Customer reply replied 8 months ago
I could not hear the recording. Neither could I hear the party I skyped. I could see their mouths moving but could not hear them. I can hear sounds with other programs. It is like a switch has been turned off.
Customer reply replied 8 months ago
I also tried a new video Cam and didn't hear sound with it.
Computer technician: IT Miro, Computer Scientist replied 8 months ago

You may need to enable the web cam microphone first, and set it as default device. Here are the instructions:

1. Locate the Speaker icon near the clock (bottom right corner) and right-click it and then select Recording devices.

If you don't see the Speaker icon there, click the Windows Start button and then Control Panel. In the Control Panel, click on the Hardware and Sound category and then click on Sound.
2. In the Recording tab, you can see all installed microphones. Locate the one that mentions Logitech or similar, and right-click it and select Set as Default Device. That should make the web cam microphone working.

In case you don't see it listed there, then right-click on empty space there and check both check-boxes:
- Show Disabled Devices
- Show Disconnected Devices

The web cam microphone should now be listed. Right-click it and select Enable. After that, right-click it again and select Set as Default Device. You should now be able to fully use the web cam microphone.

Test again with Sound Recorder and let me know the results.

Ask Your Own Computer Hardware Question
Customer reply replied 8 months ago
A message shows up saying the device is working properly. When I right clicked on the enabled button nothing happened.
Computer technician: IT Miro, Computer Scientist replied 8 months ago

Please un-plug the web cam and re-plug it. Try to enable it again.

Ask Your Own Computer Hardware Question
Customer reply replied 8 months ago
Completed the task and still no sound when I make a test call,
Computer technician: IT Miro, Computer Scientist replied 8 months ago

Please do another test with Sound Recorder and let me know if you could hear the recording.

Ask Your Own Computer Hardware Question
Customer reply replied 8 months ago
Tried again. It shows the slide moving that it is playing but no sound.
Computer technician: IT Miro, Computer Scientist replied 8 months ago

May I know if you installed the Logitech drivers and software that came with the web cam?

Ask Your Own Computer Hardware Question
Customer reply replied 8 months ago
I believe I did. How do I check? The camera part seem to be working because when I do a video check I can see my picture.
Customer reply replied 8 months ago
It was working well a few days ago. I did install some windows updates. Not sure if that has anything to do with it.
Computer technician: IT Miro, Computer Scientist replied 8 months ago

Some functions may work out-of-the-box, but some need to be installed. To check if you installed the Logitech software, you can click the Windows Start button and type Logitech into the search box. You should then see one or several icons from Logitech appeared under the search results.

Ask Your Own Computer Hardware Question
Customer reply replied 8 months ago
It shows lws251 last updated 10-13-2013
Computer technician: IT Miro, Computer Scientist replied 8 months ago

Yes, that is the one. You can install it in case you haven't installed it before.

Ask Your Own Computer Hardware Question
Customer reply replied 8 months ago
I installed the program. rebooted my computer and it still does not have sound.
Computer technician: IT Miro, Computer Scientist replied 8 months ago

OK. Please go back to Recording devices area (right-click the Sound icon near the clock and select Recording devices). Is the Logitech web cam (microphone) listed there? If so, make sure it is enabled and set as default device. A green check-box means it is a default device.

Ask Your Own Computer Hardware Question
Customer reply replied 8 months ago
The Logitech C170 microphone is enabled. It is showing green.
Computer technician: IT Miro, Computer Scientist replied 8 months ago

Hello again!

If the problem is still there, please go back to the Recording devices area, and then right-click on the Logitech C170 microphone and select Properties. Click on the Levels tab and make sure the microphone volume is not muted. You can set volume to about middle or to maximum.

Click OK to save the changes and then test the microphone with Sound Recorder.

Let me know if you could hear the new recording.

Ask Your Own Computer Hardware Question
Customer reply replied 8 months ago
I don't see the logitech C170 listed there.
Computer technician: IT Miro, Computer Scientist replied 8 months ago

In your previous reply, you mentioned that Logitech C170 microphone was enabled and was showing green.

Did it now disappear from the list in the Recording devices area?

Ask Your Own Computer Hardware Question
Customer reply replied 8 months ago
No. I found it and it still shows green.
Computer technician: IT Miro, Computer Scientist replied 8 months ago

OK. Are you able to right-click it and select Properties?

Ask Your Own Computer Hardware Question
Customer reply replied 8 months ago
I found properties and left clicked. The level is set at 100 per cent. However when I did a test of the device. A message came up that said the computer didn't hear anything.
Customer reply replied 8 months ago
However, when I left clicked on properties there was a message that says the device is working properly.
Computer technician: IT Miro, Computer Scientist replied 8 months ago

That's strange. I am not sure why it isn't working. Are you able to connect your Logitech C170 web cam to another computer to see if it will fully work there? That way you will know if the problem is with your computer or with the Logitech C170 web cam.

Ask Your Own Computer Hardware Question
Customer reply replied 8 months ago
I have a lap top that already has a built in camera and mic. It does have usb ports will it work there?
Computer technician: IT Miro, Computer Scientist replied 8 months ago

Yes, you can plug it in there and it will be recognized as an external camera with microphone. Install the Logitech software there and then select your Logitech C170 web cam to be used with Skype. Here is how to do it:

1. Start Skype

2. Click on Tools at the top and then click on Options

3. Click on Audio settings on the left. For Microphone, click on the drop-down menu or click on the name of the current microphone you see (it should probably say Internal Mic) and select Logitech C170

4. After that, click on Video settings on the left. Click on the drop-down menu or click on the name of the current web cam you see (it should probably say Integrated Webcam) and then select Logitech C170

5. Click Save to save the changes

6. Do a test call in Skype using the Echo / Sound Test Service to test both the web cam and microphone

Let me know the results.

Ask Your Own Computer Hardware Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a computer technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask IT Miro Your Own Question
IT Miro
IT Miro
IT Miro, Computer Scientist
Category: Computer Hardware
Satisfied Customers: 3,447
3,447 Satisfied Customers
Experience: Bachelor's Degree in Information Technology, Microsoft Certified Professional

IT Miro is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

< Previous | Next >

Meet the Experts:

Russell H.

Russell H.

Computer Repairer

262 satisfied customers

Working to keep PC-type computers working since 1988.

Robert M.

Robert M.

Consultant

190 satisfied customers

20+ yrs. experience installing networks for small and large companies. Bachelor's degree in Computer Science.

Jess M.

Jess M.

Computer Support Specialist

189 satisfied customers

Computer Hardware Support Specialist for more than 10 years

DJ_T_Dogg

DJ_T_Dogg

Computer Hardware Engineer

173 satisfied customers

8+ years of experience in troubleshooting computer problems. A+ Computer Maintenance and Repair

Shefin

Shefin

Computer Hardware Engineer

155 satisfied customers

Working as Tech support specialist with a world famous computer manufacturer

Byron

Byron

PC Support Tech

127 satisfied customers

CCNA, A+, MCSE 11 years at a large law firm.

Chris L.

Chris L.

Support Specialist

5,765 satisfied customers

Certified Hardware expert with over 10 years experience.

< Previous | Next >

Related Computer Hardware Questions
Logitech webcam c170 microphone not working. Windows 10 asus
reinstalled the webcam, video working, microphone not working … read more
Bhavik Joshi
Bhavik Joshi
Computer Science and Engineering
918 satisfied customers
I recently purchased the Logitech c170 web cam and the h340
I recently purchased the Logitech c170 web cam and the h340 headset w/microphone. I plugged them in to an hp computer. The web cam works fine as far as picture goes. I can hear the headset as I've che… read more
Moses C
Moses C
Bsc
758 satisfied customers
I just purchased web cam C922. The sound is fine, the video
I just purchased web cam C922. The sound is fine, the video does not work - just a black box with a rotating arrow...what to do? … read more
PC_Wizzard
PC_Wizzard
IT Technician
44 satisfied customers
I bought a Logitech HD Webcam C270, mainly for use with
I bought a Logitech HD Webcam C270, mainly for use with Skype on a Windows 7 computer. I specifically made sure that I bought a widescreen camera to ensure that it would show 2 people sitting next to … read more
Russell H.
Russell H.
Computer Repairer
Vocational, Technical or Trade Scho
262 satisfied customers
I just bought a logitech C615 webcam. whjen I try to take a
I just bought a logitech C615 webcam. whjen I try to take a picture it says it failed. the videos do not show a picture and now are saying I need to do something with the mic. … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,462 satisfied customers
My name is ***** *****. The microphone on my Logitech HD
My name is ***** *****. The microphone on my Logitech HD Webcam C270 is not working? … read more
IT Miro
IT Miro
Computer Scientist
3,447 satisfied customers
. I had a Logitech HD 720p video camera working on my old
Hi. I had a Logitech HD 720p video camera working on my old computer running under windows XP; I now have a new computer running windows 7 (I have internet connection); how do I set up this camera to … read more
Chris R.
Chris R.
Bachelor\u0027s Degree
87 satisfied customers
I have a logitech 300 webcam that I use with XP Sp3 and enternet
I have a logitech 300 webcam that I use with XP Sp3 and enternet explorer 8. It has performed well until last year when suddenly it began causing my computer to shut down unexpectedly. I use the camer… read more
Robert M.
Robert M.
Consultant
Bachelor's Degree
190 satisfied customers
I have Win7 64 bit, i-7 processor and I cannot get my new Logitech
I have Win7 64 bit, i-7 processor and I cannot get my new Logitech c920 to work. I have plugged into every USB I have-- works great on other computers. No extension cords, no hubs-- directly into comp… read more
D.Sandlin
D.Sandlin
Support Technician
6,708 satisfied customers
Hi I just bought a Logitech C170 Webcam and am trying to use
Hi I just bought a Logitech C170 Webcam and am trying to use it with Skype. I have Windows XP which should be compatible. I downloaded compatible software from logitech.com/downloads. Skype can't dete… read more
Dan
Dan
IT/Broadcast Engineer
Bachelor\u0027s Degree
508 satisfied customers
Hi! My name is XXXXX XXXXX I have purchased a Logitech webcam
Hi! My name is XXXXX XXXXX I have purchased a Logitech webcam for my Samsung computer. I did a call on Skype tonight and could see and hear my son okay. Unfortunately, he couldn't see me but could hea… read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
974 satisfied customers
is there free download for the logitech webcom? i need help
is there free download for the logitech webcom? i need help download my webcom to my computer… read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
974 satisfied customers
some one from logitech tried for 5 hours to set up a c170 web
some one from logitech tried for 5 hours to set up a c170 web cam. i have ac110m webcam will i have trouble setting up the c110m and can i have skype installed too paul love [email protected]… read more
Ansh P.
Ansh P.
System Analyst
Bachelor\u0027s Degree
6,393 satisfied customers
Installed the Logitech Quckcam Pro 9000 successfully (at least
Installed the Logitech Quckcam Pro 9000 successfully (at least it said it was installed successfully and the device manager does not show any issues). Opened the webcam software but cannot get the cam… read more
Juliene McKesson
Juliene McKesson
Computer Systems Analyst-Consultant
Master\u0027s Degree
3 satisfied customers
I have recently bought a Logitech C920 HD webcam which I am
I have recently bought a Logitech C920 HD webcam which I am using with Windows 7 64 bit. The picture keeps jumping… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,462 satisfied customers
I have a Logitech Webcam C170. I have a mac mini. What do
I have a Logitech Webcam C170. I have a mac mini. What do I download to get the webcam to work? And where do I get it?… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,462 satisfied customers
Hi, I jsut purchased a logitech web cam and when I get on skype
Hi, I jsut purchased a logitech web cam and when I get on skype the video icon has a bar through it and I get no video.… read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,130 satisfied customers
I log into my employers website to conduct a video interview.
I log into my employer's website to conduct a video interview. The website uses Flash and when I right click on the page I can adjust settings. My employer wants me to conduct interviews without using… read more
Pieter
Pieter
Senior Systems Administrator
Vocational, Technical or Trade Scho
134 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x