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I need to speak with someone regarding service I received…

Customer Question
I need to speak...

I need to speak with someone regarding service I received yesterday from a supposed it person associated with HP. I now questioning the service I received. Could you please give me HP phoe number so I can discuss this matter wiith an HP representative? Thank you,

Technician's Assistant: What kind of computer do you have?

HP Envy and just purchased 8710 printer

Technician's Assistant: Have you installed any updates recently?

Me personally, no. Just what the person did yesterday.

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

Not that I know of right now.

Submitted: 3 months ago.Category: Computer Hardware
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Answered in 3 minutes by:
11/10/2017
Computer technician: Jess M., Computer Support Specialist replied 3 months ago
Jess M.
Jess M., Computer Support Specialist
Category: Computer Hardware
Satisfied Customers: 7,379
Experience: Computer Hardware Support Specialist for more than 10 years
Verified

Hi, welcome and thank you for your question. My name is ***** ***** I am glad to assist you today.
I am very sorry about your issues. Few things first:

  1. Did someone from HP physically visit and perform repair service of your HP device?
  2. Or was it someone from us (JustAnswer.com) performed online diagnostics and repair?

Please let me know by replying to me here so that I can help you further.
Best regards,
Jess

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Russell H.
Russell H.
Russell H., Computer Repairer
Category: Computer Hardware
Satisfied Customers: 235
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Experience: Working to keep PC-type computers working since 1988.

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Working to keep PC-type computers working since 1988.

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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