Computer Hardware

Ask Computer Hardware Questions and Get Answers ASAP

Ask a Computer Expert,
Get an Answer ASAP!

I just moved my iTunes library from one pc to another as per…

Customer Question
I just moved my...

I just moved my iTunes library from one pc to another as per nicks utube video and everything seemed ok until I tried to play them on the new computer. I get the message that they cant play because cant find orginal file. we loaded them all on the orginal comp by cds

Technician's Assistant: Just to clarify, what's the make and model of your machine, and what operating system are you running?

They are both hp desk tops and both run windows 10

Technician's Assistant: Have you installed any updates recently?

Just got the receiving one and no no updates

Submitted: 8 months ago.Category: Computer Hardware
Show More
Show Less
Ask Your Own Computer Hardware Question
Answered in 4 minutes by:
11/10/2017
Computer technician: Specialist Sean S., Computer Support Specialist replied 8 months ago
Specialist Sean S.
Specialist Sean S., Computer Support Specialist
Category: Computer Hardware
Satisfied Customers: 1,372
Experience: 5+ years IT experience. A+, Net+, Security+ certified
Verified

Good afternoon! My name is ***** ***** I look forward to helping you today. You may need to re-import them or re-direct iTunes to the appropriate folder. Would you like help doing this?

Ask Your Own Computer Hardware Question
Customer reply replied 8 months ago
I guess
Computer technician: Specialist Sean S., Computer Support Specialist replied 8 months ago

Sure. I can walk you through the steps if you'd prefer that way. To get me connected to the machine, there should be an option for you to request a Secure Remote Service.

Ask Your Own Computer Hardware Question
Customer reply replied 8 months ago
No thanks and I would like my $5 back as there was NO HELP
Computer technician: Specialist Sean S., Computer Support Specialist replied 8 months ago

Sure. I'll sent the question back to customer service

Ask Your Own Computer Hardware Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a computer technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Specialist Sean S. Your Own Question
Specialist Sean S.
Specialist Sean S.
Specialist Sean S., Computer Support Specialist
Category: Computer Hardware
Satisfied Customers: 1,372
1,372 Satisfied Customers
Experience: 5+ years IT experience. A+, Net+, Security+ certified

Specialist Sean S. is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

< Previous | Next >

Meet the Experts:

Russell H.

Russell H.

Computer Repairer

262 satisfied customers

Working to keep PC-type computers working since 1988.

Robert M.

Robert M.

Consultant

190 satisfied customers

20+ yrs. experience installing networks for small and large companies. Bachelor's degree in Computer Science.

Jess M.

Jess M.

Computer Support Specialist

189 satisfied customers

Computer Hardware Support Specialist for more than 10 years

DJ_T_Dogg

DJ_T_Dogg

Computer Hardware Engineer

173 satisfied customers

8+ years of experience in troubleshooting computer problems. A+ Computer Maintenance and Repair

Shefin

Shefin

Computer Hardware Engineer

155 satisfied customers

Working as Tech support specialist with a world famous computer manufacturer

Byron

Byron

PC Support Tech

127 satisfied customers

CCNA, A+, MCSE 11 years at a large law firm.

Chris L.

Chris L.

Support Specialist

121 satisfied customers

Certified Hardware expert with over 10 years experience.

< Previous | Next >

Related Computer Hardware Questions
Running a Maxtor one touch on Windows 10. HP Probook. New
new computer came with windows 10 downloaded iTunes and plugged in my Maxtor, it won't find the music library on my Maxtor … read more
Dan
Dan
IT/Broadcast Engineer
Bachelor\u0027s Degree
508 satisfied customers
I have a scandisk clip jam and i am unable to load music
i have a scandisk clip jam and i am unable to load music from my computer. The scandisk does not recognize the music. … read more
Eric Ewing
Eric Ewing
University IT Manager
182 satisfied customers
My computer is a old toshiba, but it is making this sound
Hi! So my computer is a old toshiba, but it is making this sound whenever I stream. And then It crashes and says oops something went wrong restarting the computer, and then it will make a buzzing soun… read more
Sean Feehan
Sean Feehan
IT Specialist & Admin Asst.
Associate Degree
57 satisfied customers
I have a 64gb flash drive. I can copy and paste movies in
I have a 64gb flash drive. I can copy and paste movies in mkv, avi or mp4 and the first 5 or 6 that I copy over will play with no problem, either on my laptop, using VLC media player, on a little medi… read more
Bhavik Joshi
Bhavik Joshi
Computer Science and Engineering
918 satisfied customers
I have an M5 desk top and i cant get it to load in normal
hi i have an M5 desk top and i cant get it to load in normal mode no matter what ive tried… read more
Michael Hannigan
Michael Hannigan
Bachelor\u0027s Program
239 satisfied customers
I'm not sure what category this would fall under. I have an
I'm not sure what category this would fall under. I have an apple air iPad. Had it for about one year now. No problems until now. When my iPad is in the stand by mode, then whenever I go to open it up… read more
Robert M.
Robert M.
Consultant
Bachelor's Degree
190 satisfied customers
John,I do have one more question of you as you did answer
John, I do have one more question of you as you did answer the previous question of mine reguarding the Keyboard description perfectly. However now the Keypad on the mK350 Logistech only seems to oper… read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,130 satisfied customers
Replaced Motherboard,PSU, Still get no signal on monitor,no
Replaced Motherboard,PSU, Still get no signal on monitor,no light on key board its a x1430g acer… read more
Robert M.
Robert M.
Consultant
Bachelor's Degree
190 satisfied customers
While playing top-end games (COD or Battlefield) I keep getting
While playing top-end games (COD or Battlefield) I keep getting the following two messages: 1 - DVI - no signal 2 - Asus out of range Can you assist me with these problems? DG I own an Asus VG 24in lc… read more
Nimman
Nimman
Vocational, Technical or Trade Scho
325 satisfied customers
I have an H Pavillion and an ACER monitor. I am trying to
I have an H Pavillion and an ACER monitor. I am trying to plug a Cyber Acoustics 2.1 Speaker System into the desktop and not getting any sound. Is there a place to plug the speaker system into this mo… read more
Chris R.
Chris R.
Bachelor\u0027s Degree
87 satisfied customers
I am using itunes to play my songs on Windows 7. I have my
I am using itunes to play my songs on Windows 7. I have my songs sorted into separate folders on my computer. when I play them in itunes, the songs automatically move from those folders to an automati… read more
John T. F.
John T. F.
Self-employed Business Owner
Two Decades Field Experience
1,041 satisfied customers
More Avid Studio! I cant import anything. Ive imported footage
More Avid Studio! I can't import anything. I've imported footage three times from a camcorder - but when I go back into Avid Studio every clip has an exclamation mark on it. I am asked to re-link miss… read more
Jamie Lee
Jamie Lee
Computer Repair Consultant/ Breakfix Tec
A+ Computer Technician Certificatio
269 satisfied customers
I just bought model 900 wireless dual band USB adapter for
I just bought model 900 wireless dual band USB adapter for use on 10 year old Gateway desktop. When I play internet hearts it drops of every minute or so for about 3 to 5 seconds. This is the only pro… read more
Engineer John C.
Engineer John C.
Bachelor's Degree
7,080 satisfied customers
I just bought a new computer. I want to copy EVERYTHING from
I just bought a new computer. I want to copy EVERYTHING from my old computer, including song ratings and ALL of the properties of each song, as well as all my playlists to the new computer, before the… read more
Molinari
Molinari
Professional Tech Expert
CompTIA A+ Certification
4,157 satisfied customers
I have an HP Compaq dc7700p. Today when I turn it on, all
I have an HP Compaq dc7700p. Today when I turn it on, all I get is a loud beeping noise. I get no image on my screen. I called my internet company and they siad it is not the connection. Is the PC blo… read more
Nick H.
Nick H.
Desktop Support Engineer
Bachelor\u0027s Degree
978 satisfied customers
As I mentioned before, the video monitor didnt come on when
As I mentioned before, the video monitor didn't come on when there was a high pitched sound in the tower that sounded like a fan running at high speed. The video monitor only came on when the that sou… read more
Richard
Richard
Retired
Associate Degree
1,593 satisfied customers
I have an 2.0 GB 300 GB HP Pavilion Media Center Desk Top.
I have an 2.0 GB 300 GB HP Pavilion Media Center Desk Top. When I turn on the computer, it maked a high pitched sound like a 5 speed fan turned on high and when it does this, the screen will not come … read more
Richard
Richard
Retired
Associate Degree
1,593 satisfied customers
i HAVE AN HP PAVILLION ELITE HPE i had it hooked up to my hi
i HAVE AN HP PAVILLION ELITE HPE i had it hooked up to my hi def television with an hdmi cord and it worked fine. I wanted to move the computer from my television to a desktop. I used a monitor that w… read more
Computer-Web-Justin
Computer-Web-Justin
129 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x