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Unable to download update on my Kindle Fire -- says to try…

Unable to download update...

Unable to download update on my Kindle Fire -- says to try again, which I have at least 10 ! Facebook will not load with Scrable Free!!

Technician's Assistant: When did you last use the account?

I lost my connection with Scrabble Free about 10 days agom

Technician's Assistant: Have you installed any updates recently?

No

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Answered in 5 minutes by:
10/19/2017
Richard
Richard, Computer Specialist
Category: Computer Hardware
Satisfied Customers: 46,457
Experience: Repairing computers for over 15 years
Verified

Thank you for your question, my name is ***** ***** I look forward to assisting you.

Please note, click on Reply to Expert to reply to me, a rating is only needed when we are finished.

This is usually an issue with the Firmware, so I would first like you to do this please.

Remove the charger from the Kindle and hold the power button to off for 35 seconds.

Release, then connect the charger and try to turn on the Kindle and download the update.

Let me know the results please

Thank you

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Customer reply replied 8 months ago
I don't know how to get back there!
Customer reply replied 8 months ago
Tell me how to get back to where download was requested.
Customer reply replied 8 months ago
Are you there?

Hi there

I am here, you mean to download the update?

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To do this, Tap the Quick Settings icon, and then tap Sync.

Let me know how you go please

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Customer reply replied 8 months ago
Are you there? I am not getting a reply from you.

yes.. I replied to you

I will repeat

To do this, Tap the Quick Settings icon, and then tap Sync.

Let me know how you go please

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Customer reply replied 8 months ago
Where is that setting __ don't see it!

You slide down from the top of the screen then you see the gear wheel for settings

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Customer reply replied 8 months ago
I guess I'll have to pay extra for you to do it -- I am 78 years old and am computer illiterate!

Please look at my last message which explained how to do it, again.

You slide down from the top of the screen then you see the gear wheel for settings

Richard
Richard, Computer Specialist
Category: Computer Hardware
Satisfied Customers: 46,457
Experience: Repairing computers for over 15 years
Verified
Richard and 87 other Computer Hardware Specialists are ready to help you
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Customer reply replied 8 months ago
I have done that and have tapped "Settings" but do not see "Quick Setting" or "Sync".
Customer reply replied 8 months ago
I think I need to pay the extra $39 and have you do it!

Please prpovide me your phone number to call you and take you through this

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