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Brand new k350 wireless keyboard wont connect to unifying

Customer Question
usb plugin. second one I...
brand new k350 wireless keyboard wont connect to unifying usb plugin. second one I have purchased 1st one exchanged for this unit. exact same product. I am currently using the the keyboard and mouse for years, no problems. windows 10 operating system
JA: What's the make and model of your computer? Have you had problems with the USB port in the past?
Customer: Lenovo ideacentre desktop. only 2 months old. All other things working no problems
JA: Have you installed any updates recently?
Customer: Windows 10... cannot stop upgrades in widows 10 upgrades have installed... everything else works fine. Only problem is with Logitech
JA: Anything else you want the Computer Expert to know before I connect you?
Customer: please help me solve this problem. I love Logitech products
Submitted: 1 month ago.Category: Computer Hardware
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Answered in 2 hours by:
10/19/2017
Computer technician: Kris Rodgers, IT Manager replied 1 month ago
Kris Rodgers
Kris Rodgers, IT Manager
Category: Computer Hardware
Satisfied Customers: 3,290
Experience: IT Manager
Verified

Hi
Sorry for the delay, we are busy and I've just got to your question.
How long has this been happening?
Thanks
Kris

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Customer reply replied 1 month ago
1 time only the last 5 days or so
Customer reply replied 1 month ago
I am not going to connect with you company. $39.00 to connect... no way. This will be posted on facebook
Computer technician: Kris Rodgers, IT Manager replied 1 month ago

We are not a free service but you can continue without the remote assistacne If you wish

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Computer technician: Kris Rodgers, IT Manager replied 1 month ago

What would you like to do?

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Russell H.
Russell H.
Russell H., Computer Repairer
Category: Computer Hardware
Satisfied Customers: 220
220 Satisfied Customers
Experience: Working to keep PC-type computers working since 1988.

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