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I had to replace my hard drive and now when I started up…

Customer Question
I had to replace...

I had to replace my hard drive and now when I started up Skype again I lost my credit and all of my contacts. please Help

Technician's Assistant: What kind of computer do you have?

Laptop

Technician's Assistant: Have you installed any updates recently?

I replaced the hard drive

Submitted: 10 months ago.Category: Computer Hardware
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Answered in 2 minutes by:
10/2/2017
Computer technician: PC_Wizzard, Computer Enthusiast replied 10 months ago
PC_Wizzard
PC_Wizzard, Computer Enthusiast
Category: Computer Hardware
Satisfied Customers: 1,096
Experience: Server, networking, desktop questions welcome.
Verified

Hello and welcome to JustAnswer. My name is***** will be assisting you today. I am sorry to hear that you are having such trouble.

Did you sign into skype?

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Customer reply replied 10 months ago
but it looks like I have a new account now because I don't have my old contacts or record of calls made or my balance
Computer technician: PC_Wizzard, Computer Enthusiast replied 10 months ago

Are u using Windows 10?

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Customer reply replied 10 months ago
No and you are not any help and I want my money back you just want to keep charging me more you are a thief refund me now
Customer reply replied 10 months ago
Refund me you are no help and just want more money
Computer technician: PC_Wizzard, Computer Enthusiast replied 10 months ago

Sorry the secure remote popup is an automated popup you can ignore that

I Wanted to find out if you are using Windows 10, you might be using the Skype app instead of the desktop version?

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