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How do I open the files on my disk? What does the icon look…

Customer Question
How do I open...

How do I open the files on my disk? What does the icon look like? Do I need to download a driver? I've inserted it but don't see anything on my screen.

Technician's Assistant: What kind of computer do you have?

ASUS laptop with Windows 10.

Technician's Assistant: Have you installed any updates recently?

I've only had the computer 2 weeks. A computer tech guy installed and updated everything.

Submitted: 10 months ago.Category: Computer Hardware
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Answered in 1 minute by:
9/28/2017
Computer technician: Viet - Computer Tech, Computer Repairer replied 10 months ago
Viet - Computer Tech
Viet - Computer Tech, Computer Repairer
Category: Computer Hardware
Satisfied Customers: 41,198
Experience: Ten years of computer hardware and software support; Windows 10 8 7 Vista XP & Mac.
Verified

Hi,
I'm sorry about the issue. What kind of files is it?
Please reply at the box below. Thank you,

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Customer reply replied 10 months ago
Photos
Computer technician: Viet - Computer Tech, Computer Repairer replied 10 months ago

Was it working fine previously?

Please reply at the box below. Thank you,

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Computer technician: Viet - Computer Tech, Computer Repairer replied 10 months ago

Is it the CD disk or the SD memory card disk, etc.?

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Computer technician: Viet - Computer Tech, Computer Repairer replied 10 months ago

It looks like you are not there. We can schedule another time.

When you are available, please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you.

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