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Just changed some parts in my PC (Motherboard, PSU, RAM, and…

Customer Question
Just changed some parts...

Just changed some parts in my PC (Motherboard, PSU, RAM, and processor) Now i'm trying to restart my PC but when the "Starting window" logo/sign shows up. the PC stops. then im brought to the "start windows normally" or "Launch startup repair". when i do the startup repair i get a message that tells me it will send the result to windows, and then the PC shuts down.

Technician's Assistant: Just to clarify, what's the make and model of your computer? What version of Windows are you running?

Windows 7, English is not my main language, so what do you mean by "the make" and "model"?

Technician's Assistant: What's the brand/model of your computer?

I built it myself, it's Asus strix z270f motherboard, with a RM750x PSU, also got som Korsair Ram

Technician's Assistant: When did you purchase your Asus? What troubleshooting have you tried?

I got the new parts on warranty because the old ones broke. And since my old motherboard weren't in stock i got the strix, so it's brand new

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

I don't think so. if it's valuable information i got a netgear wireless-n Dual band, as wifi supply

Submitted: 10 months ago.Category: Computer Hardware
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Answered in 12 minutes by:
9/27/2017
Computer technician: arsufi2002, Computer Enthusiast replied 10 months ago
arsufi2002
arsufi2002, Computer Enthusiast
Category: Computer Hardware
Satisfied Customers: 1,830
Experience: 3 Years of experience in the field of Computer Hardware Troubleshooting
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Hi,

My name is ***** ***** of the expert in computer category. I am sorry to hear that you have this issue, I look forward to assisting you today with your question and providing the best answer possible.

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Computer technician: arsufi2002, Computer Enthusiast replied 10 months ago

I believe you are loading Windows 7 which were loaded with old motherboard, right?

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Computer technician: arsufi2002, Computer Enthusiast replied 10 months ago

or

Are you trying to re-install Windows 7?

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Customer reply replied 10 months ago
34;I believe you are loading Windows 7 which were loaded with old motherboard, right?"
I think so. All i did was change som parts. and now i'm trying to restart the computer, but when the "starting windows" sign shows the logo won't come and it basically just stops, restarts, and then takes me to the menu where i can start normally or do the setup thing
Customer reply replied 10 months ago
i think i just found out what the problem is. When i got new parts for the warranty the new kaby lake processor isn't compatible to my windows 7 system. I've sent an email to the company. so i think the problem wil eventually solve itself.
Computer technician: arsufi2002, Computer Enthusiast replied 10 months ago

I can't say without processor model...

Hope you tried fresh Windows 7 installation rather booting system from old system configuration

Thank You

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