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In mid-year 2017, I took my laptop in for repair at our
In mid-year 2017, I took my laptop in for repair at our local MicroCenter at 2645 Elston Av Chicago and as part of the repair service on my computer I was issued by them a new WD My Passport Ultra wit… read more
Kris R
Kris R
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I retired my older pc(Microsoft OS vista) and replaced it
I retired my older pc(Microsoft OS vista) and replaced it with a new PC running OS windows 10 home. While on my older pc I would take weekly backups using the WD ultra passport without any difficulty.… read more
David L
David L
Bachelor's Degree
5,341 satisfied customers
WD My Passport External hard drive will not boot up. Was my
WD My Passport External hard drive will not boot up. Was my 'auto backup' drive. Also contains files located no where else (unfortunately). How/Where can the drive and data be 'resurrected?' I'm in Sa… read more
David L
David L
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I dropped my WD passport external drive and now it will not
Hi! I dropped my WD passport external drive and now it will not show up on my computer. The light comes on and it makes a clicking and short humming sound. Is it savable? If I have very important file… read more
Cris
Cris
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I have a WD drive (2 TB) that I have reformatted and, using
I have a WD drive (2 TB) that I have reformatted and, using Carbon Copy, copied my harddrive. except that when I leave it plugged in for a few minutes, it won;t register any information. I have to for… read more
Damian Costa
Damian Costa
Owner
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My 2T WD portable harddrive was working when PC turned off,
My 2T WD portable harddrive was working when PC turned off, when restarted with WD plugged into USB port the WD not not shown as a device. A scan check indicated the HD was corrupted. Can this be corr… read more
Dan
Dan
IT/Broadcast Engineer
Bachelor's Degree
1,679 satisfied customers
My WD passport ultra doesn't appear to be open to see the
my WD passport ultra doesn't appear to be open to see the files.. However it appears on the list of devices and it says that it is working properly. However the tab that should show volumes doesn't have any info. … read more
Martin
Martin
Network Engineering Diploma
1,657 satisfied customers
I just purchased a 3tb pc internal HD, and not one of my
i just purchased a 3tb pc internal HD, and not one of my comps will recognize it. my systs are running on XP, 7 and 10 … read more
Dustin
Dustin
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HP Pavilion m9500t desktop, 6 GB RAM, Intel Core 2 Quad,
HP Pavilion m9500t desktop, 6 GB RAM, Intel Core 2 Quad, Q8200 @ 2.33 Ghz Seagate ST3500620AS, Windows 7-64 Home Premium Installed WD10EZEX; cloned the Seagate using Acronis True Image, WD special edi… read more
Russell H.
Russell H.
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Vocational, Technical or Trade Scho
271 satisfied customers
I'm trying to eject My Passport For Mac, but I'm not sure
I'm trying to eject My Passport For Mac, but I'm not sure how to do it. … read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor's Degree
22,781 satisfied customers
I am running Win7 Home Premium on my desktop and my laptop.
I am running Win7 Home Premium on my desktop and my laptop. Both are fully updated. I have a Terabyte external WD hard drive which I have used many times in the past with both machines. On both machin… read more
Byron
Byron
PC Support Tech
Bachelor's Degree
127 satisfied customers
I backed up all files from an old computer onto an external
I backed up all files from an old computer onto an external hard drive. When I try to upload all the files from the external hard drive to the new computer I get a fail message stating that "the devic… read more
Michelle
Michelle
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Bachelor's Degree
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MAXTOR 750 GB; P/N:9NT3A6-500 S/N:2HAA9AW4 IT HAS BEEN RUNNING
MAXTOR 750 GB; P/N:9NT3A6-500 S/N:2HAA9AW4 IT HAS BEEN RUNNING ON MY MINI MAC FOR OVER A YEAR. I CAN FEEL THE DRIVE RUNNING, BUT IT IS NOT SHOWING ON THE SCREEN. CAN YOR HELP ME? THANK YOU, CLIFF… read more
John T. F.
John T. F.
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Two Decades Field Experience
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Just did a clean install of Windows 7 Home Premium and I doesn't recognize my other hard drives.… read more
Freddy M.
Freddy M.
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Vocational, Technical or Trade Scho
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I purchased a My Passport external hard drive in late m, as
I purchased a My Passport external hard drive in late m, as I was in need of storage. I download pictures and music onto the device. I subsequently purchased a new laptop and plugged the device into m… read more
Ryan H.
Ryan H.
IT Technician, Application Developer
High School or GED
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My colleague has inadvertently locked her WD "My Passport".
My colleague has inadvertently locked her WD "My Passport". P/N WDBAAA5000ABK-00. She insists that she didn't actually enter a password XXXXX but was trying to start reading it (before Windows Explore… read more
Pam R
Pam R
Vocational, Technical or Trade Scho
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My western digital my passport hard drive has not backed up
My western digital my passport hard drive has not backed up my data despite being connected to my laptop all the time. My laptop graphics card has failed today and I went to load my backed up files on… read more
DrKlahn
DrKlahn
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Bachelor's Degree
705 satisfied customers
yI have a 500GB WD Passport drive and it was working perfectly
yI have a 500GB WD Passport drive and it was working perfectly yesterday and now it keeps asking me to reformat it. I have alot of information that I don't want to delete. How do I retreive the inform… read more
Viet - Computer Tech
Viet - Computer Tech
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Bachelor's Degree
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