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After cleaning my HP content back to when I bought it, then…

Customer Question
After cleaning my HP...

After cleaning my HP content back to when I bought it, then reentering backed up files, I can't get the computer to recognize my LexmarkX1100series (X1150) printer.

Technician's Assistant: Just to clarify, what's the make and model of your machine, and what operating system are you running?

It is an HP Pavillion 500pc 500-267c model MXX4190gp7 and am using windows 7 which wsas installed on the machine when I bought it at Costco in aug 2014.

Technician's Assistant: Have you installed any updates recently?

Yes, my computer was down for 3 days so when I got most backups loaded I was informed by a popup that I had 90 updates from windows waiting so I accepted them.

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

Only that before my computer went down I had been using this printer happily since before I bought the hp.

Submitted: 10 months ago.Category: Computer Hardware
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Answered in 1 minute by:
9/25/2017
Computer technician: Martin, Network Engineer replied 10 months ago
Martin
Martin, Network Engineer
Category: Computer Hardware
Satisfied Customers: 3,150
Experience: 10+ Years Experience CCNA Network Engineer A+ Net+ Linux & Windows OS C++ Programming.
Verified

Hi, my name is ***** ***** I will do my best to help you today. To make sure I don't miss anything, please give me a minute to review your question.

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Computer technician: Martin, Network Engineer replied 10 months ago

Sorry to hear you're having trouble with your HP printer.

May I connect with you remotely to troubleshoot the issue directly?

Regards,
Martin

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