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I have an older Iomega Portable HDD--need drivers that will…

Customer Question
I have an older...

I have an older Iomega Portable HDD--need drivers that will work with new MacBook Pro or fairly new iMac

Technician's Assistant: Just to clarify, what's the model of your Mac, and what operating system are you running?

I have the 15 inch Mac Book Pro that just came out--running OS Sierra

Technician's Assistant: Have you installed any updates recently?

It's up to date

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

No--just need to get data off this older Iomega Drive

Submitted: 8 months ago.Category: Computer Hardware
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Answered in 7 hours by:
9/23/2017
Computer technician: Jeffrey B,
 replied 8 months ago
Jeffrey B
Category: Computer Hardware
Satisfied Customers: 738
Experience: ICT Support 1/2/3/ Line at Peopleware
Verified

Hello, my name is***** will be assisting you today. Lets get started!

I'm so sorry for the extended wait time. Did you still need assistance with your issue?

Waiting for your reply,

Kind regards,

Jeffrey

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Computer technician: Jeffrey B,
 replied 8 months ago

I understand.

What is the exact model of your Iomega portable HDD?

Kind regards,

Jeffrey

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Customer reply replied 8 months ago
I need drivers, I believe, that will work with OSSierra. The drive seems to be working--light on, can hear it spinning--but doesn't show up on Apple's Disk Utility or my desktop. I simply need to recover the data off the drive so maybe a rescue program would be a better approach?
Computer technician: Jeffrey B,
 replied 8 months ago

Understood.

To make sure, the drive is working on for example a Windows computer?

Waiting for your reply,

Kind regards,

Jeffrey

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Customer reply replied 8 months ago
I don't have or use Windows' computers. I have always had Macs back to 1984 when they came out. This drive worked on an older version of Mac (can't remember which one)---now I just want to extract the data off this Iomega Portable Drive. It's fairly old because has one USB port and two FireWire ports. How do I get it to show up on my current computer(s) or, alternatively, extract data (what program would you recommend for that purpose? I need someone very familiar with Macs and Mac software
Computer technician: Jeffrey B,
 replied 8 months ago

I understand.

I do see there are 3rd party tools that mount the drive: https://www.paragon-software.com/ufsdhome/ntfs-mac/

Are you able to try this?

Kind regards,

Jeffrey

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Customer reply replied 8 months ago
I will try it
Computer technician: Jeffrey B,
 replied 8 months ago

Great!

It would be greatly appreciated to rate me after this conversation. The rating can be done in the top of this screen.

Please let me know how this goes.

Kind regards,

Jeffrey

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Jeffrey B
Category: Computer Hardware
Satisfied Customers: 738
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Experience: ICT Support 1/2/3/ Line at Peopleware

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