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My magic phone doesn't work. HP modelp6-2026 ,the magic was…

Customer Question
My magic jack phone...

My magic jack phone doesn't work.

Technician's Assistant: What's the make and model of your computer? And how long have you been using magicJack?

HP modelp6-2026 ,the magic jack was replaced with the new one yesterday.

Technician's Assistant: Have you installed any updates recently?

No

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

Yes, the magic jack phone is receiving sound signal but the other phone can not receive sound from it.

Submitted: 10 months ago.Category: Computer Hardware
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Answered in 5 minutes by:
9/22/2017
Computer technician: Richard, Computer Specialist replied 10 months ago
Richard
Richard, Computer Specialist
Category: Computer Hardware
Satisfied Customers: 47,537
Experience: Repairing computers for over 15 years
Verified

Hi there and welcome

Is the issue people cannot hear you when you go to make a call?

Or you cannot call out at all?

And are you connecting the Magicjack directly to your computer or your internet router?

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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