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I got a new mx master mouse and cannot get my mx800 keyboard…

Customer Question
I got a new...

I got a new mx master mouse and cannot get my mx800 keyboard to work

Technician's Assistant: What's the make and model of your computer? And have you had problems with this keyboard in the past?

Hp z220 running windows 10. keybord had been fine. do i need to have both the old and new dongles installed?

Technician's Assistant: Have you installed any updates recently?

I checked and says am up to date

Submitted: 11 months ago.Category: Computer Hardware
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Answered in 12 minutes by:
9/20/2017
Computer technician: arsufi2002, Computer Enthusiast replied 11 months ago
arsufi2002
arsufi2002, Computer Enthusiast
Category: Computer Hardware
Satisfied Customers: 1,835
Experience: 3 Years of experience in the field of Computer Hardware Troubleshooting
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Hello and welcome to Justanswer.

My name is ***** ***** I am sorry to hear that you have this issue. I look forward to assist you today with your question and provide the best solution possible.

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Computer technician: arsufi2002, Computer Enthusiast replied 11 months ago

Which dongle have you plugged in to your computer?

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