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Russell H.
Russell H., Computer Repairer
Category: Computer Hardware
Satisfied Customers: 218
Experience:  Working to keep PC-type computers working since 1988.
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Blue screen oxc00000e9, Hp pavilion p6000 model p6820, Win

Customer Question

Blue screen oxc00000e9
JA: What's the make and model of your machine? And how long has the screen been an issue?
Customer: Hp pavilion p6000 model p6820
JA: What Operating System (OS) are you running on your Pavilion?
Customer: Win 8?
JA: When did you purchase your hp? What troubleshooting have you tried?
Customer: 2010
JA: Anything else you want the Computer Expert to know before I connect you?
Customer: Haven't been able to do anything
Submitted: 29 days ago.
Category: Computer Hardware
Expert:  Kris Rodgers replied 29 days ago.

Hi
Sorry for the delay, we are busy and I've just got to your question.
How long has this been happening?
Thanks
Kris

Customer: replied 28 days ago.
24 hrs
Customer: replied 28 days ago.
Hello?
Expert:  Kris Rodgers replied 28 days ago.

is this Windows 8 or windows 10?

Customer: replied 28 days ago.
8 I believe but not sure
Customer: replied 28 days ago.
I can't check because now all I have is black screen
Expert:  Kris Rodgers replied 28 days ago.

Can you hold the power button for 30 seconds and allow it to boot back up

Customer: replied 28 days ago.
Does not work
Expert:  Kris Rodgers replied 28 days ago.

Can you be more specific?

Does it boot back up into the black screen?

Customer: replied 28 days ago.
it boots back to black screen
Expert:  Kris Rodgers replied 28 days ago.

Can I call you?

Customer: replied 28 days ago.
available now if you can***-***-****
Expert:  Kris Rodgers replied 28 days ago.

No answer?

Customer: replied 27 days ago.
I was available at 8h30 and on front of computer I was not available after that I will email when I am available
Expert:  Kris Rodgers replied 27 days ago.

Sorry about that, let me know

Customer: replied 27 days ago.
If you can call me I am available now
Expert:  Kris Rodgers replied 27 days ago.

Okay let me know when accepted.

Thanks

kris