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HiSorry for the delay, we are busy and I've just got to your question.How long has this been happening?ThanksKris
is this Windows 8 or windows 10?
Can you hold the power button for 30 seconds and allow it to boot back up
Can you be more specific?
Does it boot back up into the black screen?
Can I call you?
Sorry about that, let me know
Okay let me know when accepted.