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I had a new hard drive installed onmy PC with windows 7 and…

Customer Question
I had a new...

I had a new hard drive installed onmy PC with windows 7 and now cannot access WD My Book essential 640 GB?

Technician's Assistant: How much experience do you have with this particular machine?

Some

Technician's Assistant: Have you installed any updates recently?

Windows and software updates are current

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

I don't think so.

Submitted: 11 months ago.Category: Computer Hardware
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Answered in 4 minutes by:
9/18/2017
Computer technician: sjena1982, Computer Enthusiast replied 11 months ago
sjena1982
sjena1982, Computer Enthusiast
Category: Computer Hardware
Satisfied Customers: 2,682
Experience: I am having 4 + experience in online technical support.
Verified

Hi ,

Welcome to Justanswer .

Any error coming if you connect to computer ?

Thanks

Satchi

Ask Your Own Computer Hardware Question
Customer reply replied 11 months ago
no
Computer technician: sjena1982, Computer Enthusiast replied 11 months ago

Hi,

Thank you for contacting Justanswer .

I am sorry to hear about your problem.

It will be better and quick if I can access your computer remotely to fix the problem ..

for that please follow the below steps

Please open the below link URL in browser

http://www.justanswer.com/remotedesktop/join.aspx?Session=e2ebcf8e-aa77-4b30-8bfb-1c9c63449df6

and then click on I agree button .

After that click on Download link to download file and save/open to run it .

Thanks

Satchi

Ask Your Own Computer Hardware Question
Customer reply replied 11 months ago
Is this a scam? I want an answer . Are there drivers that need to be downloaded for the external hard drive o run? I looked at the wd website and did not find anything. Are you with WD?
Customer reply replied 11 months ago
Are you there?
Computer technician: sjena1982, Computer Enthusiast replied 11 months ago

We are Justanswer

a third part online techsupport website , not related to WD .

There is no driver required for external hard drive .

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