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We have Maxtor OneTouch III 200Gb drive that is showing many…

Customer Question
We have Maxtor OneTouch...

We have Maxtor OneTouch III 200Gb drive that is showing many "empty folders" which should be full of files.

Technician's Assistant: What kind of computer do you have?

Dell 760 running Windows 10.

Technician's Assistant: Have you installed any updates recently?

Maxtor service says the Maxtor driver is current. Windows is constantly updating W10 if that is what you mean.

Submitted: 11 months ago.Category: Computer Hardware
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9/18/2017
Computer technician: PC_Wizzard, Computer Enthusiast replied 11 months ago
PC_Wizzard
PC_Wizzard, Computer Enthusiast
Category: Computer Hardware
Satisfied Customers: 1,100
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Hello and welcome to JustAnswer. My name is***** will be assisting you today. I am sorry to hear that you are having such trouble.

Can you make sure the files aren't hidden?

Open This PC, click View and select Options. Step 2:Show the hidden files and folders in the View settings. In the Folder Options window, choose View, select Show hidden files, folders, and drives, and then click OK.

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