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Hi, welcome and thank you for your question. My name is ***** ***** I am glad to assist you today.
I am very sorry about your issues. Can you please tell me what exactly is the problem that you are having with this HP printer?
Please let me know by replying to me here so that I can help you further.
Thank you for writing back with that information. This is a hardware problem so remote access is not an option, please ignore it.
Have you checked the rollers to see if there are very small pieces of paper or dirt that cause the jam?
Is the jam happening in the lower right door? or on the top right door?
Thank you for that information.
HP provided a detailed procedures in clearing paper jam for your printer model. Please check out this link:
There are several possible location and cause of the jam. This includes the fuser and the bins and rollers.
Please clear all those possible locations shown in the link above to prevent paper from being jammed again.
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