Computer Hardware

Ask Computer Hardware Questions and Get Answers ASAP

Ask a Computer Expert,
Get an Answer ASAP!

I actually have a problem with my HP Laser Printer. Apple…

Customer Question
I actually have a...

I actually have a problem with my HP Laser Printer.

Technician's Assistant: What kind of computer do you have?

Apple Macbook Pro

Technician's Assistant: Have you installed any updates recently?

No. I just inherited the printer from another office that was shutting down.

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

It's a LaserJet 500 M575

Submitted: 8 months ago.Category: Computer Hardware
Show More
Show Less
Ask Your Own Computer Hardware Question
Answered in 2 minutes by:
9/11/2017
Computer technician: Jess M., Computer Support Specialist replied 8 months ago
Jess M.
Jess M., Computer Support Specialist
Category: Computer Hardware
Satisfied Customers: 7,750
Experience: Computer Hardware Support Specialist for more than 10 years
Verified

Hi, welcome and thank you for your question. My name is ***** ***** I am glad to assist you today.

I am very sorry about your issues. Can you please tell me what exactly is the problem that you are having with this HP printer?

Please let me know by replying to me here so that I can help you further.

Best regards,
Jess

Ask Your Own Computer Hardware Question
Customer reply replied 8 months ago
Paper always gets jammed at (behind) the right-hand door.
Customer reply replied 8 months ago
It's a hardware problem. I've already paid $48. Another $39 is over the top.
Computer technician: Jess M., Computer Support Specialist replied 8 months ago

Thank you for writing back with that information. This is a hardware problem so remote access is not an option, please ignore it.

Ask Your Own Computer Hardware Question
Customer reply replied 8 months ago
OK
Computer technician: Jess M., Computer Support Specialist replied 8 months ago

Have you checked the rollers to see if there are very small pieces of paper or dirt that cause the jam?

Ask Your Own Computer Hardware Question
Customer reply replied 8 months ago
I have shone a flashlight in there.
Computer technician: Jess M., Computer Support Specialist replied 8 months ago

Is the jam happening in the lower right door? or on the top right door?

Ask Your Own Computer Hardware Question
Customer reply replied 8 months ago
On this model there is only one big door on the right side.
Computer technician: Jess M., Computer Support Specialist replied 8 months ago

Thank you for that information.

HP provided a detailed procedures in clearing paper jam for your printer model. Please check out this link:

https://support.hp.com/ca-en/document/c03491126#AbT5

There are several possible location and cause of the jam. This includes the fuser and the bins and rollers.

Please clear all those possible locations shown in the link above to prevent paper from being jammed again.

I hope that helped.

Please remember to rate my service positively (3-5 stars/faces) if this helped. Tips are always highly appreciated!

If you need further assistance, please do not rate me negatively with 1 or 2 faces. Instead, please reply to me so that I can help you further.

Thank you!

Best regards,
Jess

Ask Your Own Computer Hardware Question
Customer reply replied 8 months ago
The problem is that the paper always jams. It is not difficult to remove it -- removing the paper is not the problem. The problem is that there is something wrong with the mechanism. I doubt that you are going to be able to diagnose it without being on site, but I thought there might have been someone there who was a LaserJet expert. I have no problem with you, but we could go on and on. I'd rather just get my money back now. Thanks.
Was this answer helpful?
Ask Jess M. Your Own Question
Jess M.
Jess M.
Jess M., Computer Support Specialist
Category: Computer Hardware
Satisfied Customers: 7,750
7,750 Satisfied Customers
Experience: Computer Hardware Support Specialist for more than 10 years

Jess M. is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

< Previous | Next >

Meet the Experts:

Russell H.

Russell H.

Computer Repairer

227 satisfied customers

Working to keep PC-type computers working since 1988.

Robert M.

Robert M.

Consultant

185 satisfied customers

20+ yrs. experience installing networks for small and large companies. Bachelor's degree in Computer Science.

Jess M.

Jess M.

Computer Support Specialist

7,750 satisfied customers

Computer Hardware Support Specialist for more than 10 years

DJ_T_Dogg

DJ_T_Dogg

Computer Hardware Engineer

173 satisfied customers

8+ years of experience in troubleshooting computer problems. A+ Computer Maintenance and Repair

Shefin

Shefin

Computer Hardware Engineer

129 satisfied customers

Working as Tech support specialist with a world famous computer manufacturer

Byron

Byron

PC Support Tech

123 satisfied customers

CCNA, A+, MCSE 11 years at a large law firm.

Chris L.

Chris L.

Support Specialist

115 satisfied customers

Certified Hardware expert with over 10 years experience.

< Previous | Next >

Related Computer Hardware Questions
I need to connect the sound equipment. Google home. It is
It is not my computer I am trying to get my sound device connected … read more
Harry
Harry
1,683 satisfied customers
Trying to put an HDMI KVM switch in. The monitor is DVI-D.
Trying to put an HDMI KVM switch in. The monitor is DVI-D. When putting the DVI-D to HDMI adapter in the back of the monitor and computer then using a HDMI cable the monitor shows all vertical lines o… read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,130 satisfied customers
Black screen. Windows desktop. Asus. None
Black screen JA: What device or product does this involve? Customer: Windows desktop JA: What's the brand/model of your laptop? Customer: Asus JA: What have you tried so far with your Asus? Have you i… read more
Harry
Harry
1,683 satisfied customers
I can't get my bose speaker to work from my pc. My bose
I had a geek squad member come and had it but today it says it can't play my music … read more
Harry
Harry
1,683 satisfied customers
I have a PN K321 Monitor. About 2 years ago, for some reason
I have a PN K321 Monitor. About 2 years ago, for some reason it completely stopped working (nothing). Cables have not changed since I first started using it. I cannot find any help regarding troublesh… read more
Donna French
Donna French
Bachelor of Science
51 satisfied customers
How do I find ST or MDL number on Samsung HD154UI Hdd?
How do I find ST or MDL number on Samsung HD154UI Hdd? … read more
Russell H.
Russell H.
Computer Repairer
Vocational, Technical or Trade Scho
227 satisfied customers
I have my computer showing this, 32.0 gb (16.0 gb usable),
i have my computer showing this, 32.0 gb (16.0 gb usable), has been like that for 2 years since i build it , now is time to fixedthis is my rig windows 7 ultimate sp1 intel core I5 4670k 3.40 ghz nvid… read more
UranIT
UranIT
IT Consultant, Network and System Admin
Associate Degree
875 satisfied customers
I need to return it to Amazon and I want to remove my
I need to return it to Amazon and I want to remove my identity from it. How can this be accomplished? … read more
Aaron B
Aaron B
Computer Repair Technician
High School or GED
428 satisfied customers
I have a 2014 thinkpad carbon x1 with the adaptive touch
i have a 2014 thinkpad carbon x1 with the adaptive touch buttons on the top and a modified keyboard layout is there a way for me to replace this with a standard thinkpad keyboard? … read more
Harry
Harry
1,683 satisfied customers
My m705 mouse has started to skip so I changed the batteries
My m705 mouse has started to skip so I changed the batteries but that didn't help. Is this a common problem? … read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,130 satisfied customers
I have a Gateway monitor. How do I move it up and down on
I have a Gateway monitor. How do I move it up and down on its stand? At the moment it has got stuck too high up on the stand as I was moving it. … read more
Jamie Macko
Jamie Macko
Network Engineer
Computer Science
118 satisfied customers
Since I changed the set top box controlling my PC, I can't
Since I changed the set top box controlling my PC, I can't cast to my GoogleChrome device attached to a PC … read more
Harry
Harry
1,683 satisfied customers
I have an older iomega external hard drive and it will not
i have an older iomega external hard drive and it will not connect to any of our laptops. It has not been used in about 2.5 years and I'm worred that is is broken … read more
Wes
Wes
Consultant
Bachelor\u0027s Degree
371 satisfied customers
L just purchased a Logitech universal remote for my old
L just purchased a Logitech universal remote for my old school Pioneer VSX 821 k receiver … read more
technicalcat
technicalcat
Computer Science
840 satisfied customers
I have a cannon Pixma MX922 and the screen is displaying
hi, I have a cannon Pixma MX922 and the screen is displaying code 1403. The printer head is still the original printhead … read more
p0llinate
p0llinate
Bachelors of Science
14 satisfied customers
Inadvertently named my Belkin router with same network name
inadvertently named my Belkin router with same network name as I have for another router. how can I change it? … read more
Jason Jones
Jason Jones
AAS Information Technology
6,322 satisfied customers
My MJ is not working. Dell window 10. Like 2 weeks now. I
hi, my MJ is not working JA: What's the brand and model of your computer? And the Operating System (OS)? Customer: Dell window 10 JA: How long has this been going on with your computer? What have you … read more
Russell H.
Russell H.
Computer Repairer
Vocational, Technical or Trade Scho
227 satisfied customers
I have a Logitec HD1080 webcam and I'm trying to get it to
I have a Logitec HD1080 webcam and I'm trying to get it to work on my Lenovo Yoga 700 and I can't. … read more
Cris
Cris
60 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x