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Russell H.
Russell H., Computer Repairer
Category: Computer Hardware
Satisfied Customers: 218
Experience:  Working to keep PC-type computers working since 1988.
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MY IPAD PRO IS TOTALLY LOCKED--FORGOT PASSCODE AFTER

Customer Question

MY IPAD PRO IS TOTALLY LOCKED--FORGOT PASSCODE AFTER HOSPITAL STAY--TRIED TOO MANY TIME AND NOW IS DISABLED help1
JA: What kind of computer do you have?
Customer: dell---very old have only used my ipad for a couple years
JA: Have you installed any updates recently?
Customer: took to geek squad in july and thought they had it up to date
JA: Anything else you want the Computer Expert to know before I connect you?
Customer: just want to fix ipad
Submitted: 1 month ago.
Category: Computer Hardware
Expert:  Dustin replied 1 month ago.

Welcome to Justanswer.com, my name is Dustin.
I'm sorry to hear about the issue you are having, I will do my best to help you resolve it.

Expert:  Dustin replied 1 month ago.

Have you tried resetting your apple id password ***** your dell computer.

And then logging into your apple id.. and then on the ipad try and enter the new password.

Also, was your dell the normal computer that you connect the ipad too?

Thank you for your reply,
Dustin S.
Senior Technician and Former 31F1P ( Network Switching Systems Operator / Maintainer)