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Russell H.
Russell H., Computer Repairer
Category: Computer Hardware
Satisfied Customers: 218
Experience:  Working to keep PC-type computers working since 1988.
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I am installing WD Smartware 2.4.12.1 and it keeps telling

Customer Question

I am installing WD Smartware 2.4.12.1 and it keeps telling me there is a script error. I am running Windows 8.1 fully updated and it has been a while since I have used my WD Book.
JA: How much experience do you have with this particular machine?
Customer: Plenty
JA: Have you installed any updates recently?
Customer: No nothing of note
JA: Anything else you want the Computer Expert to know before I connect you?
Customer: No
Submitted: 1 month ago.
Category: Computer Hardware
Expert:  Viet - Computer Tech replied 1 month ago.

Hi,
I'm sorry about the issue. Is your WD Book hard drive still working?
Please reply at the box below. Thank you,

Expert:  Viet - Computer Tech replied 1 month ago.

When you plug in your WD drive to your computer, does it work?

Please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you,

Expert:  Viet - Computer Tech replied 1 month ago.

It looks like you are not there. We can schedule another time.

When you are available, please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you,