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I am installing WD Smartware 2.4.12.1 and it keeps telling…

Customer Question
I am installing WD...

I am installing WD Smartware 2.4.12.1 and it keeps telling me there is a script error. I am running Windows 8.1 fully updated and it has been a while since I have used my WD Book.

Technician's Assistant: How much experience do you have with this particular machine?

Plenty

Technician's Assistant: Have you installed any updates recently?

No nothing of note

Submitted: 11 months ago.Category: Computer Hardware
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Answered in 10 minutes by:
9/9/2017
Computer technician: Viet - Computer Tech, Computer Repairer replied 11 months ago
Viet - Computer Tech
Viet - Computer Tech, Computer Repairer
Category: Computer Hardware
Satisfied Customers: 41,177
Experience: Ten years of computer hardware and software support; Windows 10 8 7 Vista XP & Mac.
Verified

Hi,
I'm sorry about the issue. Is your WD Book hard drive still working?
Please reply at the box below. Thank you,

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Computer technician: Viet - Computer Tech, Computer Repairer replied 11 months ago

When you plug in your WD drive to your computer, does it work?

Please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you,

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Computer technician: Viet - Computer Tech, Computer Repairer replied 11 months ago

It looks like you are not there. We can schedule another time.

When you are available, please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you,

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