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Pete, Computer Expert
Category: Computer Hardware
Satisfied Customers: 18124
Experience:  CISCO certified computer and networking expert.
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I have a asus zenbook which uses a SSD. The computer was

Customer Question

I have a asus zenbook which uses a SSD. The computer was perfect until yesterday afternoon and in the evening it suddenly would just go to Aptio setup utility. The computer technician told me to send the computer to a data recovery company and they gave me below response"Failure : Internal Encryption. With this specific drive, we are limited to the electrical and controller level. Unfortunately trying to read/extract raw data off the individual chips is not an option because this model uses internal encryption. This encryption is not a 3rd party software loaded after it was purchased. This encryption is built into the SSD when it is manufactured. Unfortunately, there is no way to by-pass this encryption to allow us access to the raw data at the individual chip level. This device has been determined unrecoverable"I am at a complete loss, how can this happen? How can a big manufacturer like Asus automatically encrypt data in such a way that the data would not be receoverable in case the SSD goes bad. Does not seem right to me. I am sure SSDs go bad all the time and internal encruption which prevents data access seems so dumb. I want to know what are my options at this point. I am in Northern VA, I really need the data. Please help
Submitted: 1 month ago.
Category: Computer Hardware
Expert:  Pete replied 1 month ago.

I am Pete, and I'll be happy to assist with your question today.

Expert:  Pete replied 1 month ago.

Did you turn on encryption?

Do you have a backup of the data to recover from?

Customer: replied 1 month ago.
I did not turn on any encryption. I do not know how to do that. The data recovery company is saying it is some automatic encyption on SSD which prevents them from accessing data. I have backup data from 2 months ago which is fine but basically I do not have 2 months of data as I did not do a backup after that.Is there a way to access this data from automatic encrypted SSD
Expert:  Pete replied 1 month ago.

There is no way around ASUS's encryption.