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Hello, and welcome to JustAnswer. My name is ***** ***** I will be the one to assist you. Is this an appliance you are having this trouble with or a computer?
I will move your question over to the computer category.
Hello my name is***** and I would be happy to assist you. You are not out money for this and it not bricked. I assume you are talking about the HDD security password ***** you can set as an optional feature for the HDD. I have reviewed your information and the model of the SSD you have and you will need to contact Samsung Support for them to help you remove the password. This is because it is using encryption that without serious hacking only Samsung can unlock. The Factory reset erases all data but you said this is not an issue. I think you will find that this will be resolved fairly easily and you certainly are not the first to have this problem. Thank you
With all respect, this information is in your manual and what I said is accurate. I am a professional and deal with this all the time. BS degree and many years experience. You are taking it to a Samsung Service Center so when you do and they tell you what I told you I hope you come back and give me the credit I deserve. Thank you.
Yes, that is true and that was basically what I mentioned to you. There is nothing we can do but to point you in the right direction in this case. The passwords to lock a HDD are encrypted in order to prevent someone from viewing your data without a password. If you forget the password ***** have to be the ones to get you back in. If it were easy to do yourself or a 3rd party could do it, it would defeat the purpose of having a password. I wish you luck and I hope it works out for you. To end our support I just need you to use the rating scale. A positive rating gives me credit for the time assisting you. Thank you.