Computer Hardware

Ask Computer Hardware Questions and Get Answers ASAP

Ask a Computer Expert,
Get an Answer ASAP!

When I try to print; a box saying the printer is not

Customer Question
When I try to...

When I try to print; a box saying the printer is not installed. it says click on hp and add printer, however, I am on instant ink and my printer is not on computer I have officejet 4652, it says officejet 4650 on my computer. I want to know how to put my 4652 in my computer to print, and if instantink has the right printer on file

Technician's Assistant: How much experience do you have with this particular machine?

I have been printing without problems, I don't know how experienced I am

Technician's Assistant: Have you installed any updates recently?

No

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

Yes, what is my username, password ***** I can contact hp thru my account

Submitted: 11 months ago.Category: Computer Hardware
Show More
Show Less
Ask Your Own Computer Hardware Question
Answered in 1 minute by:
9/7/2017
Computer technician: Kamil Anwar, Hardware Specialist replied 11 months ago
Kamil Anwar
Kamil Anwar, Hardware Specialist
Category: Computer Hardware
Satisfied Customers: 7,080
Experience: 8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.
Verified

Hello & Welcome to JustAnswer.

Thank you for your question. I will do my best to assist you.

May i connect with you remotely to troubleshoot the issue directly? Thanks

Ask Your Own Computer Hardware Question
Customer reply replied 11 months ago
I DO NOT WANT TO PAY $39, I JUST PAID $5 TO ASK A QUESTION.
Computer technician: Kamil Anwar, Hardware Specialist replied 11 months ago

Okay

Ask Your Own Computer Hardware Question
Customer reply replied 11 months ago
HOW CAN I CONNECT MY PRINTER TO MY COMPUTER, IT WAS CONNECTED, I DON'T KNOW WHY IT IS NOT CONNECTED NOW.
Customer reply replied 11 months ago
I HAVE BEEN CHARGED $48 FOR NOTHING HOW CAN I GET A REFUND?
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a computer technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Russell H. Your Own Question
Russell H.
Russell H.
Russell H., Computer Repairer
Category: Computer Hardware
Satisfied Customers: 269
269 Satisfied Customers
Experience: Working to keep PC-type computers working since 1988.

Russell H. is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

< Previous | Next >

Meet the Experts:

Russell H.

Russell H.

Computer Repairer

269 satisfied customers

Working to keep PC-type computers working since 1988.

Robert M.

Robert M.

Consultant

190 satisfied customers

20+ yrs. experience installing networks for small and large companies. Bachelor's degree in Computer Science.

Jess M.

Jess M.

Computer Support Specialist

189 satisfied customers

Computer Hardware Support Specialist for more than 10 years

DJ_T_Dogg

DJ_T_Dogg

Computer Hardware Engineer

173 satisfied customers

8+ years of experience in troubleshooting computer problems. A+ Computer Maintenance and Repair

Shefin

Shefin

Computer Hardware Engineer

155 satisfied customers

Working as Tech support specialist with a world famous computer manufacturer

Byron

Byron

PC Support Tech

127 satisfied customers

CCNA, A+, MCSE 11 years at a large law firm.

Chris L.

Chris L.

Support Specialist

121 satisfied customers

Certified Hardware expert with over 10 years experience.

< Previous | Next >

Related Computer Hardware Questions
I have a office jet HP 6600 and i can't get menu up to run
i have a office jet HP 6600 and i can't get menu up to run tests on it for low ink. just put a new black cartilage in … read more
Suhasini Velu
Suhasini Velu
Bachelor of Engineering
319 satisfied customers
Is this error code? OX4F-34E5FF. HP OfficeJet 4650
is this error code? OX4F-34E5FF JA: What kind of computer do you have? Customer: HP OfficeJet 4650 JA: Have you installed any updates recently? Customer: No JA: Anything else you want the computer exp… read more
Nathan
Nathan
Bachelors of Science
14 satisfied customers
I just replaced the hp 61 black ink cartridge in my hp
I just replaced the hp 61 black ink cartridge in my hp officejet 2635 with an hp 61 and it rejected it. I put the old one back in and it rejected it too. … read more
Nathan
Nathan
Bachelors of Science
14 satisfied customers
I have a new lap top. trying to add my printer to the drop
I have a new lap top. trying to add my printer to the drop box on the lap top so that I can print from the web. My printer is connected to the net work. I have a HP Office Jet Pro 8630… read more
Viet -MS Office Tech
Viet -MS Office Tech
Computer Technican
Bachelor\u0027s Degree
994 satisfied customers
This is a printer that started with this error (oxFA) wf
this is a printer that started with this error (oxFA) wf 3540.... in January of this year.... I am a tax accountant and I couldn't afford to be down a printer. I have unplugged the machine, and now i am pulling out all the paper trays and trying to look for any scrap of paper. i have 6 extra capacity ink cartridges for this machine so i don't want to get rid of it.... can you please help me. … read more
Sudipto
Sudipto
Computer Hardware Engineer
High School or GED
3,940 satisfied customers
Reason my HP Officejet 6700 is tinting all the color
For some reason my HP Officejet 6700 is tinting all the color printouts with blue. I've reinstalled the drivers. Tried to reinstall firmware but it said it was up to date. How do I fix that problem?… read more
Russell H.
Russell H.
Computer Repairer
Vocational, Technical or Trade Scho
269 satisfied customers
I have changed ink few month ago WF-2540 printer. I never
I have changed ink few month ago WF-2540 printer. I never use color, but black. It is already out of ink on blue, red, black. Why run out color without using? I had epson ink from staple.… read more
Sudipto
Sudipto
Computer Hardware Engineer
High School or GED
3,940 satisfied customers
i have a HP officejet pro L7590. it's about 4 or 5 years old
i have a HP officejet pro L7590. it's about 4 or 5 years old and is used daily. recently, it started printing poorly (faded or missing letters) after about the 3rd page of a multiple page document. it… read more
ChrisC
ChrisC
PC Technician
Associate Degree
661 satisfied customers
Looking for someone experienced with an HP L7780 all in one
Looking for someone experienced with an HP L7780 all in one Inkjet printer. Unit is stuck on alignment procedure. It just sits there and does not progress. Have tried powering down the unit but made n… read more
Robert M.
Robert M.
Consultant
Bachelor's Degree
190 satisfied customers
Looked at printers hp 1512, a cannon all in one and Epson.
Looked at printers hp 1512, a cannon all in one and Epson. Most under 60. The Epson reviews said it stops printing after one ink runs out. Between cannon and hp 1512 which one uses the least ink and w… read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,133 satisfied customers
HP ENVY printer cartridge refilling. Please do not answer this
HP ENVY printer cartridge refilling. Please do not answer this question if you intend to only give an opinion without any PERSONAL backup. I have this HP printer. It uses #60 black and #60 color. I am… read more
Michael Hannigan
Michael Hannigan
Bachelor\u0027s Program
239 satisfied customers
I have an HP Officejet 63100 All-In-One Printer, fax, and copier.
I have an HP Officejet 63100 All-In-One Printer, fax, and copier. I love the printers as I bought the first one new in 2009 and have bought seven more at thrift stores, online via ebay and flea market… read more
Freddy M.
Freddy M.
IT Technician
Vocational, Technical or Trade Scho
135 satisfied customers
Hi - I have an HP Officejet 7310 that has been operating just
Hi - I have an HP Officejet 7310 that has been operating just fine until about 15 minutes ago. The black ink was running low so I pulled out the black cartridge (96) and put in a new one and now I get… read more
Freddy M.
Freddy M.
IT Technician
Vocational, Technical or Trade Scho
135 satisfied customers
I have a company HP Officejet Pro 8600 printer, scanner and
I have a company HP Officejet Pro 8600 printer, scanner and fax that I have to give back to the company. I get to keep all of the ink, which I have allot of. Is there other machines which use the same… read more
Mike Taylor
Mike Taylor
44 satisfied customers
HP 5180 printer, horizontal lines in scan and copy. If reset
HP 5180 printer, horizontal lines in scan and copy. If reset copy quality to BEST, XXXXX XXXXX Any thoughts?… read more
technicalcat
technicalcat
Computer Science
840 satisfied customers
Trying to install HP Scanjet 7650 on a Machine running windows
Trying to install HP Scanjet 7650 on a Machine running windows server 8R2 64Bit. I downloaded the latest available 64 bit drivers from HP. Installation runs and completes. However the Drivers for the … read more
Quiksilver07070
Quiksilver07070
Remote Technical Support
Associate Degree
68 satisfied customers
I recently replaced my hard drive on my Dell desktop. I reinstalled
I recently replaced my hard drive on my Dell desktop. I reinstalled my HP officejet all in one fax-printer. When I attempt to copy a web page, it prints too small. What I am forced to do is when the d… read more
Santonu
Santonu
Hardware Engineer
PGDCA
3,434 satisfied customers
I have an HP Officejet 8500 series all-in-one. When printing
I have an HP Officejet 8500 series all-in-one. When printing high quality setting photographs on good quality photo paper using hi-res camera settings, the printer is leaving bands on the photo which … read more
Bernie
Bernie
Computer Support Specialist
Bachelor\u0027s Degree
3,825 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x